Associate Banker, 30 Hours, Lake Charles, LA Area - Multiple Locations

J.P. Morgan Chase & Co.; Lake Charles (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

JP Morgan Chase is seeking a Branch Client Service Associate to greet clients, manage lobby flow, assist with account openings, and educate customers on digital banking tools. The role emphasizes empathetic service, relationship building, and adherence to banking policies.

You will collaborate with the branch team to deliver seamless service, support day-to-day transactions, and help customers achieve their financial goals through knowledgeable guidance.

Qualifications

• Client service experience or comparable experience.
• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships.
• Ability to engage clients with clear and polite communication.
• Ability to resolve client issues with attention to detail.

Responsibilities

• Create a welcoming environment by greeting clients as they enter the branch and managing lobby traffic.
• Provide account servicing, maintenance, and help with opening new accounts in line with policies.
• Educate clients on day-to-day banking, including digital channels like Chase Mobile App, Chase.com, and ATMs.
• Build relationships through active listening, empathy, and sharing product knowledge.
• Perform branch operations such as cash handling and ATM management following bank procedures.

Education

High school diploma or GED equivalent

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.