Associate Auto Adjuster I

Randstad USA; City of Syracuse (NY); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Vision insurance

Life insurance

401K plan

Short-term disability

Job summary

Randstad USA seeks an Associate Auto Adjuster I to support non-complex auto claims across multiple states. The role involves claim processing, communicating with policyholders, and coordinating appraisals and vendor actions in a hybrid in-office/remote setup.

Candidates typically have an Associate degree or are pursuing one, with 1–3 years in customer service or related fields. Training, mentorship, and career development are emphasized. Salary is $24/hour with full-time hours.

Qualifications

• Associate degree or currently pursuing an Associate degree preferred.
• 1–3 years of experience in customer service, finance, or hospitality preferred.
• Proficiency with MS Office (Word, Excel) and claims systems familiarity.
• Strong verbal and written communication; high emotional intelligence and empathy.

Responsibilities

• Perform claim processing and payment for non-complex personal auto claims across multiple states; review files and gather missing docs.
• Make outbound calls, match customer needs with services, and deliver satisfactory service.
• Manage appraisal, rental, and vendor processes per guidelines; confirm resolution and reserves.
• Interpret inquiries, present options, collect documentation, and send correspondence.
• Assist with inbound queue calls and reassign complex claims to senior adjusters.

Job description

HIRING NOW - ASSOCIATE AUTO ADJUSTER I

A nationally industry-leading Property & Casualty insurance company that's been honored as One of America's Top Employers (Forbes) and a Best Place to Work (Business Insurance) is seeking motivated, customer-focused individuals to join our Level One Auto Claims team as an Associate Auto Adjuster.

In this dynamic, fast-paced role, you will provide critical support to policyholders following unexpected events by assisting with investigating, evaluating, and help settling non-complex personal auto policy claims.

This role offers a structured pathway to career development with robust training, personalized coaching, and ongoing mentorship to set you up for long-term success.

Pay Rate: $24.00/hour

Work Schedule: Full-Time | Monday – Friday

• Training Schedule: 8:30 AM – 5:00 PM (In-office presence may be required during the initial training period)
• Post-Training Shift: 9:00 AM – 5:30 PM or 9:30 AM – 6:00 PM

Location: Hybrid 2–3 days in office.

Candidates must reside in commuting distance to one of the following locations:

• Worcester, MA
• Howell, MI
• Syracuse, NY
• Itasca, IL
• Richmond, VA

Key Responsibilities

• Perform claim processing and payment functions on non-complex personal auto claims across multiple states. Review electronic files for completeness and gather missing documentation following established procedures.
• Conduct outbound calls in a polite, professional, and empathetic manner. Match customer needs with company services and deliver service that meets or exceeds satisfaction metrics.
• Manage appraisal, rental, and vendor processes using established guidelines. Confirm claim resolution, set up predetermined reserves, and verify final payment amounts.
• Apply core communication skills to interpret inquiries, present options, collect documentation/bills, and send necessary correspondence.
• Assist with inbound queue calls to provide claim assistance and identify/reassign complex claims (e.g., liability, bodily injury, or coverage issues) to senior adjusters.

Qualifications & Skills

• Associate degree or currently working towards an Associate degree is strongly preferred.
• 1–3 years of experience in customer service, finance, or the hospitality industry preferred.
• Proficiency in toggling between multiple computer applications, using dual screens, and working with MS Office products (Word, Excel). Ability to adapt quickly to core claims systems and vendor platforms.
• Excellent verbal and written communication skills. Demonstrates high emotional intelligence, active listening, patience, and empathy when handling customer calls.
• Strong critical thinking skills with the ability to exercise good judgment and make informed, confident decisions.
• Highly organized, detail-oriented, self-motivated, and capable of multitasking in an agile environment.

Skills

• insurance claims
• auto claims
• claims
• Customer Service
• Customer support
• auto adjuster
• settling claims
• processing claims

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Entry Level
• 1 year

Education

• Associates (required)