Associate Auction Coordinator - Richmond VA - Part-Time

Colonial Group; Richmond (VA); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Competitive pay

Professional growth

No office environment

Training opportunities

Employee recognition program

Auction.com 401k program

Travel pay policy

Job summary

Auction.com is seeking an Associate Auction Coordinator for a part-time opportunity in Richmond, VA. You will greet guests, collect information, and ensure pre-auction requirements are met while supporting live auctions and related events.

The role requires strong customer service, solid MS Office skills, and the ability to multitask in a fast-paced environment. Some local travel to surrounding counties may be required with training sessions provided.

Qualifications

• Customer service experience with strong interpersonal skills.
• Tech-savvy with excellent troubleshooting and MS Office proficiency.
• Excellent listening and written communication abilities.
• Able to lift up to 50 pounds and stand for long periods.

Responsibilities

• Greet guests and collect customer information to fulfill pre-auction requirements.
• Learn and share knowledge about Auction.com programs for attendees.
• Handle sensitive buyer and seller information with 100% data accuracy.
• Multitask in a fast-paced auction environment and provide customer service.
• Maintain professionalism with customers and on-site staff.

Skills

Customer service

Tech savvy

Microsoft Office

Communication skills

Adaptability

Multi-tasking

Team player

Public speaking

Education

High school diploma or equivalent

Tools

Proprietary software

Job description

Associate Auction Coordinator (PART TIME OPPORTUNITY)

Be the face of Auction.com, the nation’s leading online real estate marketplace, and represent the company by conducting, co-hosting, and otherwise participating in live auctions, traditionally held on the courthouse steps. While you’re there, expect to interact with bidders while performing the necessary tasks to successfully complete an auction and multitasking to ensure all required processes have been met. You will also help your local community thrive by educating customers on how to participate in auctions and helping to turn houses into homes.

Richmond VA but expect to drive up to 2 hours to county courthouse auctions in surrounding areas as needed. This can vary based on scheduling opportunities and your skill set. A rental car will be provided for travel outside of primary territory.

As an Associate Auction Coordinator, your Area/State manager will assign you daily auctions, depending on scheduling needs, so you’ll need to have a flexible and adaptable schedule. Live auctions take place Monday – Friday from 8:00 am to 5:00 pm. Additionally, there will be required training sessions in person and via Zoom, team calls, and available resources to provide opportunities to improve skills while earning additional compensation. Each auction day typically requires anywhere from 3 - 4 hours of work. On average, you will work between 6 – 10 hours weekly, however, hours fluctuate and are not guaranteed.

Responsibilities/Duties:

As an Associate Auction Coordinator, you will contribute to various functions of auctions and events. Responsible for welcoming guests and collecting customer information to ensure all pre-auction requirements are met before participation in the auction. You will be required to learn and share your knowledge about Auction.com programs and initiatives that deliver the best auction experience and resources for attendees. You will collect sensitive buyer and seller information that requires 100% data input accuracy. Position requires the ability to multi-task within the fast-paced auction environment and provides customer service to all event day attendees.

Areas of responsibility may include but are not limited to those listed below, which are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be other related duties as assigned.

• Maintaining the highest level of professionalism with customers and on-site event location staff such as deputies, government employees, attorney’s, etc.
• Maintaining equipment and materials.
• Being a subject matter expert on customer resources.
• Professional communication and networking.
• Collecting customer information using our proprietary software.
• Completing customer receipts. Comfortable handling funds, including cash.
• Completing event reports.
• Emphasis on attendance. Participating in and contributing to scheduled training and team calls.
• Completing all tasks with high quality, efficiency, and attention to detail.

Knowledge, Skills, and Abilities:

• Enjoys working in customer service and specifically enjoys interacting with and helping people.
• Is tech-savvy and has excellent technical troubleshooting skills.
• Is proficient in Microsoft Office.
• Has excellent listening, verbal and written communication skills.
• Has great adaptability and quickly grasp new concepts.
• Achieves high performance while managing several assignments.
• Thrive in dynamic environments and can think quickly on their feet.
• Works well independently and as a team while continuously maintaining a team mindset.
• Is comfortable leading and interacting with a crowd.
• Is patient, clear and concise when talking to customers.
• Is open to feedback and coaching.
• Has a high school diploma or equivalent as a minimum level of education.
• Has the ability to lift up to 50 pounds when needed.
• Has the ability to stand for long hours and outside in all weather conditions.
• Can regularly travel up to 2 hours to event locations in their personal vehicle.
• Prior auction experience is appreciated but not required.

What’s In It For You:

Competitive pay, professional experience for your resume, a unique working environment (no office!), regular training opportunities for professional growth and development, employee recognition program, employee referral program, and eligibility to participate in the Auction.com 401k program. We also offer a competitive Travel Pay Policy to help compensate for personal vehicle usage, when applicable.