Associate Application Support Specialist

Millinocket Regional Hospital; South Portland (ME); On-site; USD 50,000 - 65,000; Full time

Job summary

MaineHealth is seeking an Associate Application Support Specialist to provide support for EpicCare applications in a healthcare environment. This entry-level role involves assisting with application functionality, user training, and quality assurance processes. The ideal candidate should have strong customer service skills and a collaborative mindset, with a Bachelor's degree preferred. Join a supportive team dedicated to delivering exceptional care.

Benefits

Paid Parental Leave

Flexible Work Policy

Student Loan Assistance

Training and Education

Well-being Resources

Qualifications

• 0-2 years' healthcare experience required.
• Credentialed in 1-2 Epic focused modules within 6 months.

Responsibilities

• Support EpicCare Ambulatory and Practice Management applications.
• Serve as primary application support resource for Maine Medical Partners.
• Participate in Tier I Help Desk support team.

Skills

Customer Service

Problem Solving

Collaboration

Communication

Education

Bachelor's Degree

Tools

MS Word

Excel

PowerPoint

Job description

Description

Information Services

Summary:
The Associate Application Support Specialist role is accountable for supporting the organization's EpicCare Ambulatory and Practice Management application support needs in a healthcare setting. This is the first level of a three level career path. Support needs may include, but are not limited to, functionality and training to support clinical, fiscal, IS, and practice management operations within the MaineHealth model system; development and implementation of a quality assurance process to include practice outreach; and supporting end user needs by serving as the primary application support resource for Maine Medical Partners. Work is performed under minimal supervision. Participation as a member of our Tier I Help Desk support team is required in this position.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: Bachelor's Degree preferred or equivalent work experience.
2. License/Certifications: Credentialed in 1-2 Epic focused modules or complete MH Credentialing Program within 6 months of hire.
3. Experience: 0-2 years' healthcare experience.
4. Excellent Customer Service Skills.
5. Open to change, flexible.
6. Works collaboratively with team members and key leaders.
7. Self-motivated, organized, and eager to learn.
8. Skills in exercising initiative, judgement and problem solving along with the ability to seek guidance and/or support from appropriate resources.
9. Skills in facilitation and presenting to small and large audiences.
10. Proactively seeks to understand the impact of systems on the end users/customers.
11. Ability to communicate effectively and express ideas clearly both verbally and in writing in both technical and non-technical terms for users and support staff at all levels.
12. Ability to organize, plan and complete projects efficiently and in accordance with quality standards.
13. Demonstrated experience and proficiency with MS Word, Excel, and PowerPoint.
14. Ability to maintain confidentiality.
15. Ability to travel throughout various locations in the organization.

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact Alyssa K. Lewis at [e-mail]