Zippin Looking for Associate Technical Support Specialist at Remote

Zippin; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Associate Technical Support Specialist, where you will provide essential technical support and troubleshoot issues for customers in a dynamic remote environment. This entry-level role is perfect for tech enthusiasts eager to learn and grow. You will engage with customers, resolve technical challenges, and enhance your skills in a collaborative team atmosphere. With a commitment to innovation and customer satisfaction, this role offers a chance to contribute to a groundbreaking mission of transforming retail experiences. If you are passionate about technology and helping others, this opportunity is tailored for you.

Benefits

Generous Time Off

Career Growth Opportunities

Equity Ownership

Remote Working

Qualifications

• 1-2 years experience in technical support or customer-facing roles.
• Familiarity with operating systems and basic networking concepts.

Responsibilities

• Provide first-level technical support via phone, email, and chat.
• Troubleshoot software and hardware issues for customers.
• Collaborate with team members to improve support processes.

Skills

Technical Support

Problem Solving

Communication Skills

Networking Concepts

Operating Systems (Windows, macOS, Linux)

Education

High School Diploma

Associate or Bachelor’s Degree in IT or Computer Science

Tools

Ticketing System

Software Applications

Job description

Zippin has developed the next generation of checkout-free technology enabling retailers to quickly deploy frictionless shopping in their stores. Zippin’s technology is being used globally by retailers to power checkout-free experiences and can be used in a wide variety of venues such as stadiums, offices, airports and train stations, convenience stores, hotels, convention centers and residential buildings.

Zippin is seeking an enthusiastic and motivated Associate Technical Support Specialist to join our team. This remote, entry-level position is perfect for someone based in India with a strong interest in technology and a passion for helping others solve technical issues. The ideal candidate will have excellent communication skills, a strong desire to learn, and the ability to work well in a fast-paced, collaborative environment, indexing high on technical ability.

Zippin offers a competitive salary, comprehensive benefits package, and opportunities for career growth. If you’re passionate about technology, enjoy helping others, and are based in India, we want to hear from you! Please submit your resume and a brief cover letter explaining why you’re the perfect fit for this remote role.

Responsibilities

1. Provide first-level technical support to customers via phone, email, and chat, ensuring a positive experience and timely resolution.
2. Troubleshoot and diagnose software and hardware issues, including operating systems, applications, and networking.
3. Assist users with installation, configuration, and maintenance of software and hardware.
4. Escalate complex issues to higher-level support teams, as needed, while maintaining clear communication with customers.
5. Accurately log and document support requests and resolutions using the company’s ticketing system.
6. Participate in ongoing training and professional development to stay current with industry trends and advancements.
7. Collaborate with team members to continuously improve support processes, procedures, and overall customer satisfaction.
8. Contribute to the creation and maintenance of internal and external knowledge base articles.

Requirements

1. High school diploma or equivalent; Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field is a plus.
2. 1-2 years of experience in a technical support role or a customer-facing role.
3. Familiarity with common operating systems (Windows, macOS, Linux) and software applications.
4. Basic understanding of networking concepts and troubleshooting.
5. Excellent problem-solving and critical-thinking skills.
6. Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
7. A customer-centric mindset, with a commitment to providing outstanding support.
8. Ability to work independently and as part of a remote team.
9. Flexibility to work in shifts or weekends, as needed, to accommodate international time zones.

Working at Zippin

We are a global and collaborative team, building a world-class company and inspiring Zippiners to grow with us. We love what we do and the people we do it with. Let’s know more than just what you have done. We want to know who you are, what are your passions and talents? Come build the future with us!

Our Vision

To be the operating system for the automated store.

Our Mission

Accelerate the world’s adoption of checkout-free stores.

Our Values

Zippin is a values-based organization. We have a culture shaped by a clear set of ground rules establishing a framework and principles for decision-making, behaviors, and a sense of community.

Innovation – We have an ambitious vision, and any change, especially the zealous kind, requires big ideas.

Integrity – We trust each other, and that trust is the foundation on which our relationships both internally and externally are built.

Continuous Improvement – We see everything as improvable, and work at finding ways to do so, and enjoy moving toward our goals.

Accountability – Our teammates have intrinsic enjoyment in taking ownership and delivering on what they say they will.

Customer Focus – We care most about what benefits our customers – shoppers, retailers, and partners.

Our Culture and Benefits

Our employees and culture make Zippin a wonderful place to work. Our work environment provides the energy of a start-up along with competitive benefits, remote working, generous time off, career growth opportunities, and equity ownership.

We’re committed to fair hiring practices and a welcoming working environment. All candidates are considered for employment without regard to race, religion, ethnicity, age, gender, sexual orientation, gender identity or expression, national origin, medical condition, or socioeconomic status, belief, ancestry, or other applicable legally protected characteristics. We value our differences and we’re excited to learn what you can add to our team.