Associate Application Analyst - Clinical Documentation

Universal Health Services receives; Pennsylvania; On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player in healthcare is seeking a dynamic Associate Application Analyst to support clinical applications across multiple acute care hospitals. This role involves monitoring maintenance issues, providing technical support, and ensuring effective communication with the application team and user community. The ideal candidate will demonstrate strong analytical problem-solving skills and a customer-oriented mindset, thriving in a challenging and rewarding environment. With opportunities for growth and development, this position offers competitive compensation and excellent benefits. If you're motivated to learn and make a difference in healthcare, this is the perfect opportunity for you.

Benefits

Competitive Compensation

Excellent Medical, Dental, Vision and Prescription Drug Plan

401k plan with company match

Generous Paid Time Off

Qualifications

• Associate's degree required, Bachelor's degree preferred.
• Proficient with word processing, spreadsheet, and email software.

Responsibilities

• Support implementation of clinical applications in a hospital environment.
• Research and resolve Customer Support Center Tickets.

Skills

Analytical problem solving

Interpersonal communication

Customer-oriented service excellence

Self-discipline

Detail-oriented

Education

Associate's degree

Bachelor's degree

Tools

Word processing software

Spreadsheet software

Email software

Job description

Responsibilities

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com.

The Corporate Information Services Department is seeking a dynamic and talented Associate Application Analyst - Clinical Documentation.

The Associate Application Analyst – Clinical Documentation supports the implementation of UHS Clinical applications in a Multi-Entity, 20 plus Acute Care Hospital Environment. Monitors the resolution of maintenance or enhancement issues assigned by the UHS Customer Support Center. Works with the Information Services Clinical Applications team to evaluate the design and determine modifications to existing applications that will effectively accomplish desired objectives. Provides technical support to UHS entities as needed. Coordinates work assignments given in order to meet deadlines and ensure continued progress toward assignment completion. Shares experience and expertise with other members of the team.

Key Responsibilities include:

1. Demonstrates understanding of hospital workflow.
2. Demonstrates analytical problem solving.
3. Assists in performing routine system maintenance and builds.
4. Establishes and maintains regular communications with application team and user community.
5. Adheres to UHS Service Level and Change Management Policies.
6. Researches and resolves Customer Support Center Tickets.
7. Supports the implementations of applications and prepares the appropriate documentation.
8. Performs system testing and documentation for all phases of the application development life cycle.
9. Researches and resolves implementation-related Customer Support Center Tickets.
10. Adheres to appropriate UHS Project Management standards.
11. Ensures strict adherence to work plans, reporting all serious deviations to management.
12. Assists with the training of users in operating procedures for application.

Qualifications

Position Requirements:

1. Associate's degree required, Bachelor's degree preferred.
2. A quick learner of software and information technology, and motivated to learn new applications and business operations.
3. Proficient with word processing, spreadsheet, and email software applications.
4. Demonstrates excellent interpersonal communication and documentation skills, among facility customers and team members.
5. Demonstrates customer-oriented service excellence principles, as outlined in UHS corporate standards.
6. Self-disciplined, able to work independently, but also able to take direction when necessary.
7. Self-motivated to identify and resolve issues, and in advancing personal knowledge.
8. Very organized and detail-oriented.

Travel Requirements: 5 – 20% domestic US travel (depending on projects and Go Lives).

This opportunity provides the following:

1. Challenging and rewarding work environment.
2. Growth and development opportunities within UHS and its subsidiaries.
3. Competitive Compensation.
4. Excellent Medical, Dental, Vision and Prescription Drug Plan.
5. 401k plan with company match.
6. Generous Paid Time Off.