Associate Analyst - Recoveries

Ally Bank; United States; Hybrid; USD 48,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Ally Financial is seeking an Associate Analyst in Recoveries to drive recovery operations, serving as the liaison between third-party collection agencies, legal service providers, and internal stakeholders. The role oversees supplier performance, coordinates witness requests, and leads processes to balance risk and efficiency.

The ideal candidate will have strong communication skills, be comfortable in legal environments, and travel overnight up to 40% to support trials and related obligations.

Qualifications

• 1+ years of Legal Operations highly desired.
• 1+ years of Repossessions, Replevin, Remarketing, and/or Recovery Industry experience.
• High level of executive presence.
• High level of written and oral communication skills.
• Ability to maintain strict confidentiality.
• Strong attention to detail with exceptional analytical, problem-solving, and critical-thinking skills.
• Proven ability to manage multiple priorities simultaneously and effectively pivot in response to changing business needs and urgent requests.
• Advanced proficiency in Microsoft Excel, including data analysis, reporting, pivot tables, formulas, and trend identification.
• Advanced proficiency in Microsoft PowerPoint with the ability to develop professional presentations and communicate complex information effectively.
• Negotiation and conflict resolution skills.
• Must be an independent worker with strong organizational and time management skills.
• Project/Process Management framework knowledge and application preferred.
• Ability to manage multiple projects and assignments while prioritizing workload and meeting deadlines in a fast-paced environment.
• Ability to travel overnight (up to 40% +/-)

Responsibilities

• May review any compliance/cost issues related to supplier
• May assist in developing/refining appropriate metrics to measure supplier performance
• May be responsible for assisting in supplier due diligence
• Travel to trials in order to serve as Ally witness, as need arises
• Research and understand discovery requests and work across business units to comply with the order
• Review and respond to interrogatories with accurate, factual information
• Develop and maintain contacts throughout all areas of the business to support defensive litigation and accurately respond to requests from the courts
• Delivers continuously improving year-on-year expense results and performance lift by improving processes and increasing productivity.
• Builds solid peer-to-peer relationships in a team environment to meet operational needs.
• Communicates effectively and clearly on a daily, weekly, monthly basis with vendors to provide exceptional service regarding routine and escalated requests.
• Supports rigorous quality, control and compliance programs to include an ongoing control/compliance self-assessment process.
• Performs data entry, system coding, inventory audits, reconciliations, etc. to ensure alignment between vendor systems and Ally systems.
• Responds promptly to vendor requests (information, data, letter generation, etc.) as needed. Advanced data entry and word processing skills.
• Advanced oral and written communication skills
• Computer skills sufficient to operate on-line system and complex software or develop formulas for moderately sophisticated spreadsheets
• Ability to exercise judgment to research and solve operational problems where the answer is not apparent

Skills

Legal Operations

Recovery industry

Executive presence

Written & verbal comms

Confidentiality

Analytical thinking

Multitasking

Travel readiness

Excel

PowerPoint

Education

High school diploma or GED

Job description

Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

As the Associate Analyst in Recoveries, you will drive the success of Ally’s recovery operations by serving as the primary liaison between third-party collection agencies, legal service providers, and internal stakeholders. This role oversees supplier performance and compliance monitoring, manages legal support activities, coordinates witness requests and travel logistics, responds to interrogatories and discovery requests, and leads process improvement initiatives that enhance operational effectiveness while balancing risk. The individual in this role will serve as an official representative and legal witness on behalf of Ally, appearing in court proceedings and providing testimony as needed. The ideal candidate is a highly professional and confident communicator who is comfortable in courtroom environments, can effectively represent the organization in legal matters, and is willing to travel frequently overnight to support business and court-related obligations.

The Work Itself

• May review any compliance/cost issues related to supplier
• May assist in developing/refining appropriate metrics to measure supplier performance
• May be responsible for assisting in supplier due diligence
• Travel to trials in order to serve as Ally witness, as need arises
• Research and understand discovery requests and work across business units to comply with the order
• Review and respond to interrogatories with accurate, factual information
• Develop and maintain contacts throughout all areas of the business to support defensive litigation and accurately respond to requests from the courts
• Delivers continuously improving year-on-year expense results and performance lift by improving processes and increasing productivity.
• Builds solid peer-to-peer relationships in a team environment to meet operational needs.
• Communicates effectively and clearly on a daily, weekly, monthly basis with vendors to provide exceptional service regarding routine and escalated requests.
• Supports rigorous quality, control and compliance programs to include an ongoing control/compliance self-assessment process.
• Performs data entry, system coding, inventory audits, reconciliations, etc. to ensure alignment between vendor systems and Ally systems.
• Responds promptly to vendor requests (information, data, letter generation, etc.) as needed. Advanced data entry and word processing skills.
• Advanced oral and written communication skills
• Computer skills sufficient to operate on-line system and complex software or develop formulas for moderately sophisticated spreadsheets
• Ability to exercise judgment to research and solve operational problems where the answer is not apparent

The Qualifications We’re Looking For

• 1+ years of Legal Operations highly desired
• 1+ years of Repossessions, Replevin, Remarketing, and/or Recovery Industry experience
• High level of executive presence
• High level of written and oral communication skills.
• Ability to maintain strict confidentiality.
• Strong attention to detail with exceptional analytical, problem-solving, and critical-thinking skills.
• Proven ability to manage multiple priorities simultaneously and effectively pivot in response to changing business needs and urgent requests.
• Advanced proficiency in Microsoft Excel, including data analysis, reporting, pivot tables, formulas, and trend identification.
• Advanced proficiency in Microsoft PowerPoint with the ability to develop professional presentations and communicate complex information effectively.
• Negotiation and conflict resolution skills.
• Must be an independent worker with strong organizational and time management skills.
• Project/Process Management framework knowledge and application preferred.
• Ability to manage multiple projects and assignments while prioritizing workload and meeting deadlines in a fast-paced environment.
• Ability to travel overnight (up to 40% +/-)

Minimum Qualifications

• 0+ years of experience
• High school Diploma or GED equivalent

How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on \"Doing it Right\" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
In accordance with the Americans with Disabilities Act, if afterreview of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [e-mail] with details of your accommodationrequest.

Base Pay Range

$47,840.00 - $75,000.00

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation:

This position is eligible to participate in our annual incentive plan.