Associate Analyst - Dealer Support

Ally Bank; United States; Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Time Off

401K with company match

Health, dental, and vision insurance

Life insurance

Job summary

Ally Financial is seeking a Dealer Support Associate Analyst to coordinate between Sales, Dealer Support, and repossession partners across a designated region. You will drive regional service levels, issue resolution, and performance oversight while leading regular regional meetings and reviews.

The role requires strong relationship management, independent judgment, and the ability to analyze workflows to identify risks and improvements.

Qualifications

• Experience in Finance or Auto Finance (3+ years) and repossession processes.
• Strong relationship management and leadership skills.
• Proficient with Excel and reporting tools; able to map processes.

Responsibilities

• Support multiple sales regions and improve regional performance.
• Lead weekly regional meetings and monthly performance reviews.
• Coordinate with Dealer Support, Sales, and Ops to resolve issues.
• Monitor regional metrics and drive improvement initiatives.
• Resolve escalated regional issues with timely follow-up.

Skills

Leadership experience

Analytical reasoning

Problem-solving

Interpersonal skills

Oral and written communication

Microsoft Excel proficiency

Business partnering

Self-motivation

Detail-oriented

Education

High school Diploma or GED

Tools

Repossession management software

Microsoft Office (Word, Excel)

CRM/Database programs

Job description

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

The Dealer Support Associate Analyst supports the performance of an assigned sales region by serving as a key liaison between Sales, Dealer Support, and third-party repossession partners. Individual performance is tied to regional service levels, issue resolution, and operational results. This role requires strong relationship management, independent judgment, and proactive performance oversight, including leading weekly regional meetings and monthly internal performance reviews.

The Work Itself

• Support an assigned multiple sales regions, with accountability for contributing to regional operational performance, service levels, and issue resolution results.
• Build and maintain strong working relationships with regional Sales partners and serve as a key liaison between Dealer Support, Sales, and operational teams.
• Host weekly meetings with the assigned Sales region to review open items, discuss trends, address concerns, and align priorities and action plans.
• Lead monthly internal performance calls to review regional results, service levels, key risks, operational trends, and improvement opportunities.
• Monitor regional performance metrics, identify trends or gaps, and take action to improve execution, communication, and service outcomes.
• Act as the primary point of coordination for escalated regional issues, ensuring timely follow-up, stakeholder alignment, and resolution.
• Communicate regional recurring issues, operational risks to leadership and relevant internal partners.
• Use reporting and trend analysis to support performance discussions, corrective actions, and continuous improvement within the assigned region.
• Review and resolve non-routine repossession reassignments, inbox requests, account disposition items, and other operational issues requiring judgment and analysis.
• Manage administrative repossession procedures with limited day-to-day supervision, ensuring work is completed accurately and in accordance with established policies and practices.
• Partner with AE/UW/Dealer Management/Sales support teams and other Ally departments to resolve repo-related inquiries and coordinate solutions across functions.
• Work closely with repossession companies, forwarders, and Skip Supplier to resolve operational issues, support service execution, and address performance gaps.
• Support complex account handling in partnership with Special Handling groups, including Bankruptcy, SCRA, Replevin, Deceased, Fraud, and other sensitive or high-risk situations.
• Partner in complaint and escalation management by researching issues, coordinating stakeholders, and supporting timely and accurate resolution.
• Perform qualitative review of cases, assess risk, identify root cause, and recommend corrective actions, or process improvements.
• Support projects and process initiatives by evaluating effectiveness, identifying risks, and contributing to procedure or workflow improvements.
• Utilize Microsoft Excel and other systems to create, maintain, and analyze reporting related to operations, service levels, and performance trends.
• Work effectively in a high-volume environment while maintaining accuracy, strong customer service, and adherence to performance expectations.
• Adhere to laptop security policies and work from home policies as needed.

The Qualifications We’re Looking For

• 3 + years in Finance or Auto Finance
• Previous experience utilizing repossession management software programs.
• Prior leadership experience is preferred.
• High level of interpersonal skills to effectively work with others.
• Solid analytical, reasoning, and problem-solving skills.
• Detail oriented, ability to analyze and map out processes.
• Applies concepts, logic, methods and analysis.
• Strong oral and written communication skills.
• Business partnering skills, including good interpersonal skills with ability to work well horizontally and vertically within organization.
• Optimistic, embraces possibilities, supportive and motivating; recognizes change as creating opportunities.
• Knowledge of project management tools and ability to effectively prioritize tasks.
• Exhibit a strong work ethic and high degree of self-motivation.
• High level of proficiency in Microsoft Office programs (Word, Excel, etc.) and client specific application and database programs.

Minimum Qualifications

• 0+ years of experience
• High school Diploma or GED equivalent

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).

Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.

Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.

Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "