Associate Analyst - Process Mapping and Testing

1611 Ally Bank; Charlotte (NC); Hybrid; USD 48,000 - 75,000; Full time

Job summary

Ally Financial is seeking a Process Mapping and Testing Analyst to support continuous improvement within the Financial Crimes organization, focusing on process mapping and user acceptance testing. The role ensures changes are thoroughly assessed, documented, and tested prior to implementation, enhancing both associate and customer experience.

You will create and maintain process maps, document steps and controls, write test scripts, perform testing, and collaborate with project, process, and

Qualifications

• Experience with MS Planner/Project and the MS Suite (Excel, Word, PowerPoint, Visio).
• Experience with process mapping, workflow documentation, or procedure documentation.
• Experience supporting user acceptance testing, business testing, or other operational validation activities.
• Ability to navigate ambiguity and work with a sense of urgency.
• Ability to collaborate effectively across business, project, and operations teams.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Operations experience, preferably in fraud operations, financial services, or a related environment.

Responsibilities

• Create, update, and maintain process maps for financial crimes processes including current and future state processes.
• Document process steps, decision points, handoffs, controls, and operational impacts related to system and workflow changes.
• Perform user acceptance testing for enhancements, releases, and other changes affecting financial crimes operations.
• Document and execute test scenarios, document results, identify issues, and track defects through resolution.
• Partner with project, process, and operations teams to understand business requirements and translate them into practical testing scenarios and workflow documentation.
• Review changes for impacts to associate and customer experience, operational execution, and customer outcomes.
• Provide clear and organized documentation of testing results, process changes, observations, and recommendations.
• Support implementation and release activities, including change communications and post-deployment validation as needed.
• Assist with tracking action items, maintaining documentation, and supporting project readiness activities

Skills

Process mapping

User acceptance testing

Documentation

Collaboration across teams

Ambiguity navigation

Organizational skills

Fraud operations/financial services

Education

High school Diploma or GED

Tools

MS Planner/Project

MS Excel

MS Word

MS PowerPoint

MS Visio

Job description

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

This role is responsible for supporting continuous improvement within the Financial Crimes organization, with a primary focus on process mapping and user acceptance testing. The Process Mapping and Testing analyst will help ensure process and workflow changes are thoroughly assessed, clearly documented, and effectively tested prior to implementation. This role plays an important part in improving the associate and customer experience by identifying operational risks and inefficiencies, documenting process flows, writing test scripts, performing testing, and supporting successful change execution. At this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Work Itself

• Create, update, and maintain process maps for financial crimes processes including current and future state processes
• Document process steps, decision points, handoffs, controls, and operational impacts related to system and workflow changes
• Perform user acceptance testing for enhancements, releases, and other changes affecting financial crimes operations
• Document and execute test scenarios, document results, identify issues, and track defects through resolution
• Partner with project, process, and operations teams to understand business requirements and translate them into practical testing scenarios and workflow documentation
• Review changes for impacts to associate and customer experience, operational execution, and customer outcomes
• Provide clear and organized documentation of testing results, process changes, observations, and recommendations
• Support implementation and release activities, including change communications and post-deployment validation as needed
• Assist with tracking action items, maintaining documentation, and supporting project readiness activities

Qualifications

• Experience with MSPlanner/Project and the MS Suite (Excel, Word, PowerPoint, Visio))
• Experience with process mapping, workflow documentation, or procedure documentation
• Experience supporting user acceptance testing, business testing, or other operational validation activities
• Ability to navigate ambiguity and work with a sense of urgency
• Ability to collaborate effectively across business, project, and operations teams
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
• Operations experience, preferably in fraud operations, financial services, or a related environment

Minimum Qualifications

• 0+ years of experience
• High school Diploma or GED equivalent

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals.

Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
• Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on 'Doing it Right' and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [e-mail] with details of your accommodation request.

Base Pay Range $47,840.00 - $75,000.00 An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation: This position is eligible to participate in our annual incentive plan.