Associate Analyst - Airport Operations Business Office

United Airlines; Denver (CO); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Flight privileges

Paid time off

401(k)

Job summary

United Airlines is seeking a Business Office Team Leader to ensure optimal performance across departments at major airports. You will lead the Business Office team, collaborate with managers, and drive process improvements using data analysis.

The role requires strong MS Excel skills, leadership experience, and a focus on operational efficiency. Weekend and holiday availability may be required, with United’s comprehensive benefits and opportunities worldwide.

Qualifications

• Associate degree or related experience.
• 1-2 years leading a team.
• 3 years of relevant work experience; able to carry company and customer items long distances across terminal.
• Highly proficient in MS Office (Excel).
• Subject matter expert in Business Office processes and systems.
• Enthusiasm for the airline industry and fast-paced operations.
• High level of analytical ability.
• Strong, demonstrated team leadership skills.
• Excellent verbal and written communication skills.
• Must be flexible to weekends/holidays.
• Must be legally authorized to work in the United States without sponsorship.
• Successful completion of interview to meet qualifications.
• Reliable, punctual attendance is essential.

Responsibilities

• Lead day-to-day operation of the Business Office team.
• Assist managers and provide cross-functional support within all areas of the Business Office.
• Use data and analysis to determine and evaluate performance across departments.
• Develop and execute on Business Office Process Improvement projects.
• Participate in investigations, including IRM and new hire efforts.
• Provide training and mentoring to level 8 and 9 personnel.
• Participate in leadership meetings as needed.

Skills

Team leadership

Excel

Analytical ability

Communication skills

Education

Associate degree or related experience

Bachelor's degree or related experience

Tools

Resource scheduling applications

Simulation software

Scheduling tools

Data visualization

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job Overview and Responsibilities

Responsible for the implementation of best practices, strategies and processes which foster optimal performance. Works closely with departmental leadership, internal and external of the group, to optimize Business Office effectiveness across all departments. Leads and mentors coordinators within the Business Office and participates in cross-departmental leadership meetings.

• Business Office team leader responsible for day-to-day operation of Business Office team or function
• Assists managers and supervisors and provides cross-functional support within all areas of the Business Office
• Uses data and analysis to determine and evaluate performance across departments
• Works with operating departments to develop and execute on Business Office Process Improvement projects
• Participates in company investigations, including but not limited to IRM, new hire efforts
• Conducts training and provides development mentoring to level 8 and 9 personnel across the department

• Participates in leadership meetings as needed
  

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Associate degree or related experience
• 1-2 years leading a team
• 3 years of relevant work experienceMust be able to carry company and customer items long distances across terminal
• Highly proficient in MS Office (particularly Excel)
• Subject matter expert in Business Office processes and systems
• Enthusiasm and passion for the airline industry and working in a dynamic, fast-paced operational environment
• High level of analytical ability
• Strong, demonstrated team leadership skills
• Excellent verbal and written communication skills
• Highly proficient in MS Office (particularly Excel)
• Must be flexible and willing to work in an operation which may include weekends and holidays
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree or related experience

• Undergraduate degree in Business, Economics, Mathematics, Operations Research, Industrial Engineering, Finance,

  Accounting, or related discipline involving quantitative analysis

• Experience with resource scheduling applications
• Experience with simulation software
• Project Management
• Knowledge of scheduling tools
• Continuous Improvement Familiarization
• Proficiency with complex data sets
• Web development and data visualization skills

Posting will expire on 09/08/2026

The base pay range for this role is $57,784.00 to $70,334.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]