Associate Account Manager, SLED

Keeper Security; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

Employer paid life insurance

401k plan

Generous PTO plan

Job summary

A leading cybersecurity firm is seeking an Associate Account Manager focused on SLED sales to manage and grow relationships with public sector clients. This remote position requires at least 2 years of software or tech sales experience, including working with government organizations. Key responsibilities include negotiating contract renewals, advising clients on best practices, and maintaining high levels of customer engagement to ensure satisfaction and success. Comprehensive benefits package included.

Qualifications

• 2+ years in software or tech sales, focusing on upselling.
• 1+ years in SLED or government sales.
• Strong technical background in software integrations.

Responsibilities

• Drive revenue growth through public sector accounts.
• Negotiate contract renewals and upsell opportunities.
• Manage client relationships with government and educational institutions.

Skills

Technical knowledge of software integrations

Problem-solving skills

Customer relationship management

Salesforce.com

Interpersonal skills

Job description

Keeper is hiring a driven SLED (state, local, and higher education) focused Associate Account Manager to join a high producing team within our B2B sales division. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates who live near our global headquarters in Chicago.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally.

About the Role

Join an elite group of proven performers and highly successful Associate Account Manager professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As a SLED focused Associate Account Manager, you will work with an established client base within the public sector, concentrating on state, local, and higher education and be responsible for growing revenue through these accounts using our industry-leading solutions.

Responsibilities

• Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows
• Carry a revenue quota to meet or exceed sales targets within assigned accounts
• Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts
• Work with clients to negotiate contract renewals, cross-sells and upsells
• Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
• Navigate SLED-specific procurement processes, including RFP/RFI responses, contract vehicles, cooperative purchasing agreements, and compliance requirements (e.g., FedRAMP, StateRAMP, CJIS, etc.)
• Build and manage relationships with key public sector stakeholders, including government agencies, educational institutions, and internal champions, aligning Keeper solutions with mission-driven objectives and budget cycles
• Understand public sector funding models and budget timelines to effectively position renewals, expansions, and multi-year agreements
• Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
• Advise customers on best practices for securing and protecting their business against password related breaches
• Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
• Consistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cybersecurity advisor to your customers
• Understand and navigate account procurement practices to negotiate licensing contracts
• Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
• Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
• Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as an Account Manager & Keeper expert
• Drive customer advocacy in the form of references, referrals, and case studies
• Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
• Participate in the evolution of Keeper Security’s own Account Management programs and processes; insist on excellence in our own AM initiatives
• Contribute towards the development of a strong team environment by upholding high work standards
• Jump at opportunities to go the extra mile to ensure our customers are supported and successful!

Requirements

• 2+ years of experience within software or tech sales (with a focus on upselling and expansion)
• 1+ years of SLED or government sales experience within software or tech sales
• Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
• Experience working in IAM or cybersecurity industry
• Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
• Experience working with and selling to Enterprise organizations, IT and Cyber Security Executives
• Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
• Energetic and self-motivated; a team player who is also a proactive and creative problem solver
• Aptitude for learning software; strong with business applications
• Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
• Working knowledge of Salesforce.com
• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)

Keeper Security, Inc. is an equal‑opportunity employer and participant in the U.S. Federal E‑Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Non‑Exempt