Associate Account Manager New York City

Bevi; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Bevi is seeking an Associate Account Manager to steward a portfolio of direct-to-consumer customers, driving renewal, expansion, and satisfaction in our growing beverage platform.

You will partner with Sales, Operations, and Marketing to deliver proactive account management, foster long-term loyalty, and identify opportunities for product adoption across existing accounts. The role is based in New York and offers a fast-paced, customer-first environment that values collaboration and growth.

Qualifications

• 1–2 years of experience in account management or customer success.
• Strong relationship-building and communication skills.
• Organized and able to manage multiple priorities.
• CRM experience is a plus.

Responsibilities

• Manage a portfolio of customers, ensuring satisfaction and retention.
• Identify opportunities for upgrades, expansions, or new product adoption within existing accounts.
• Build relationships with key contacts and act as their go-to resource for Bevi product knowledge.
• Maintain regular touchpoints with customers through email, phone, and video check-ins.
• Track all account activity and renewal data in Salesforce with precision and accountability.
• Partner closely with Sales, Operations, and Marketing to resolve customer needs and identify growth opportunities.
• Participate in trainings and mentorship opportunities to build skills in consultative selling and customer success.

Skills

Relationship-building

Communication

Account management

Customer success

Organizational skills

CRM experience

Proactive outreach

Cross-functional collaboration

Tools

Salesforce

Job description

Bevi is on a mission to transform how beverages are delivered and consumed. Our connected beverage platform eliminates the need for single-use bottles and cans, making it easy, fun, and sustainable to stay hydrated. As the category leader in IoT-enabled beverage technology, we're building a future where Bevi machines are everywhere people live, work, and connect. We've raised over $160M in venture capital, serve thousands of customers across the US, Canada, UK and Ireland, and we've been rapidly growing year over year, saving over 1 billion bottles from waste. In addition to driving hypergrowth with our current product line, Bevi is heavily investing in new product development.

As an Associate Account Manager, you’ll support Bevi’s growing community of customers in our direct-to-customer markets.You’ll be the main point of contact for a portfolio of accounts, focused on expansion, upgrades, and overall satisfaction. You’ll balance proactive outreach with responsive service, building relationships that lead to long-term loyalty and growth.

Your Day to Day

• Manage a portfolio of customers, ensuring satisfaction and retention
• Identify opportunities for upgrades, expansions, or new product adoption within existing accounts
• Build relationships with key contacts and act as their go-to resource for Bevi product knowledge
• Maintain regular touchpoints with customers through email, phone, and video check-ins
• Track all account activity and renewal data in Salesforce with precision and accountability
• Partner closely with Sales, Operations, and Marketing to resolve customer needs and identify growth opportunities
• Participate in trainings and mentorship opportunities to build skills in consultative selling and customer success

Requirements

• 1-2 years of experience in account management, customer success, or a client-facing role
• Strong relationship-building and communication skills
• Organized, proactive, and comfortable managing multiple priorities at once
• Curious, eager to learn, and driven by helping customers succeed
• Salesforce or CRM experience is a plus
• Pass