Associate Account Manager - Inside Sales

Time for Phonics; Charlotte (NC); Hybrid; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an Associate Account Manager to drive sales of innovative educational products. This role focuses on building relationships with schools and districts, utilizing a consultative sales approach to match their needs with the company's offerings. You will engage with decision-makers, conduct presentations, and ensure customer satisfaction while contributing to a mission that transforms classrooms into dynamic learning environments. The position offers a hybrid work schedule, allowing for a balance between in-office collaboration and remote productivity. Join a passionate team committed to educational excellence and enjoy a range of benefits that support your professional growth and well-being.

Benefits

Career Development Ownership

Tuition Reimbursement Programs

Mentorship Program

Cross-Functional Training Opportunities

Uncapped Career Growth

Paid Time Off

Paid Parental Leave

Annual Winter Holiday Break

Health Insurance

Wellness Programs

Qualifications

• Minimum 2 years of sales experience with proven telesales success.
• Strong negotiation and closing skills required.
• Education industry experience preferred.

Responsibilities

• Build relationships with key decision-makers in schools.
• Meet and exceed monthly sales targets and KPIs.
• Conduct outbound calls and maintain customer satisfaction.

Skills

Sales Experience

Negotiation Skills

Customer Satisfaction

Interpersonal Skills

Organizational Skills

Analytical Skills

Problem Solving

Presentation Skills

Communication Skills

Consultative Selling

Education

Degree in Education or Related Field

Equivalent Combination of Skills and Experience

Tools

Salesforce

Microsoft Office

Job description

Associate Account Manager - Inside Sales

Charlotte, NC, USA

Job Description

Posted Wednesday 19 February 2025 at 05:00

Discovery Education is looking for an Associate Account Manager - Inside Sales to sell our award-winning online educational products and services.

We are looking for an experienced and highly motivated Inside Sales Coordinator who believes in our educational mission of improving teaching and learning by transforming classrooms into engaging digital learning environments.

As an Inside Sales Account Manager, you will create relationships with districts and schools and sell Discovery Education’s products and professional development services using a consultative sales approach.

In This Role You Will:

• Build and deepen relationships with key decision-makers within your territory
• Work to understand the needs of districts/schools to match and sell to our suite of online educational products and services via telephone while adhering to sales strategy for all accounts within your territory. (Using online conference call technology to present products when necessary)
• Build and maintain a thorough understanding of your local markets where sales prospects exist (i.e., demographics, education trends, and funding, other key external influences)
• Thoroughly understand DE’s overall goals and strategic vision and share your insight with customers as needed
• Work to meet and exceed monthly new business sales appointments, sales targets, and daily/weekly/monthly Key Performance Indicators (KPIs)
• Conduct outbound calls and written correspondence efficiently and professionally, always ensuring customer satisfaction
• Ensure accuracy and integrity of all records within Salesforce and across internal systems
• Partner with marketing on localized campaigns and targeted acquisition strategies

Operations

• Create agreements to establish pricing rate cards and guidelines
• Work with Sales Operations to ensure the opportunity is built correctly and brought seamlessly through the contracting process
• Work with the team to introduce the account properly and efficiently to the implementation team post-sale to ensure a smooth process of transition, activation, and training of DE products and services.
• Work with Marketing to properly merchandise key activities in the territory to decision-makers

Knowledge of Education Trends & Discovery Education Services

• Demonstrate exceptional DE product, service, and solution knowledge. Know how to present and sell in the value to overcome objections via phone
• Maintain an understanding of industry trends, current events, new technologies anything that may impact the business by reading professional publications, researching all available prospect/product resources, and participating in professional organizations
• Speak intelligently with a customer about topics/trends that affect education (i.e. funding, technology, legislation)
• Understand the free events, resources, and community opportunities that reflect the “magic of Discovery” offered to customers. Use these as prospecting touchpoints and value-adds to a relationship with Discovery Education

General

• Demonstrate exceptional interpersonal, organizational, and presentation skills
• Demonstrate ability, when necessary, to have challenging conversations with clients (i.e., putting company position first)
• Demonstrate a “problem solving- solution-oriented” approach
• Track sales progress on an ongoing basis
• Maintain clear & complete account files within Salesforce to ensure communication flow and ease of information sharing

Credentials and Experience:

• A strong passion for the power of educational technology
• Minimum of 2 years of sales experience with a proven track record of telesales and customer satisfaction success
• Experience in selling complex products in a consultative manner via phone
• Excellent negotiation and closing skills
• A degree or an equivalent combination of skills, training, and experience
• Education industry experience preferred, either public (school/district teaching or management) or private (company within the education industry)
• Ambitious, dedicated, and passionate individual, with a strong desire to achieve
• Excellent verbal and written communication, interpersonal, and customer focus skills
• Excellent prioritization, organizational, and analytical skills
• Ability to work as a team and in a fast-paced environment
• A “can do” attitude to everyday challenges, motivated and target-driven
• Driven, detail-oriented sales professional who is passionate about student achievement
• Proficiency with Microsoft Office products
• Legal right to work in the United States

You must be able to work a hybrid schedule and split your time between our Charlotte, NC Corporate Headquarters, and remote work.

Why Join Discovery Education?

Discovery Education believes empowering each team member is vital to cultivating high performing, highly engaged teams. Being a part of our team means we partner together to achieve mutual goals. To this end, Discovery Education offers a robust and comprehensive insurance package.

Along with traditional insurance offerings, our inclusive offerings center around:

• Career Development Ownership - Be the driver of your success!
• Continuing Education AND Tuition Reimbursement Programs
• Mentorship program and collaboration with veteran leaders
• Constant opportunities for cross-functional training and skill building
• Uncapped career growth

Team Member Wellness – When you feel great, you do great work!

• Leave for life’s moments including 7 recognized holidays
• Take PTO without the vacation guilt
• Up to 12 weeks of Paid Parental Leave
• Annual Winter Holiday Break (typically the last week of December)

This opportunity is perfect for people interested in joining a high-performing, collaborative team, who enjoy a dynamic industry, and are excited about high-impact, project-based work.

Inspired? We would love the opportunity to review your candidacy! Select the blue “Apply Now” button at the bottom left of the screen to begin your application.

Discovery Education is an equal opportunity employer. Discovery Education is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the communities we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender, protected veteran status or disabled status or, genetic information.