Associate Account Manager - Employee Benefits

CRP Hilb Corporate; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Company Paid Life Insurance

Disability: Long/Short-Term

Medical, Dental, Vision

401(k) with company match

Generous PTO

Job summary

The Hilb Group offers an Early Career Development Program Associate role designed as a six-month, structured training track to prepare early-career professionals for long-term roles within the organization. The program provides foundational insurance operations, licensing coursework, and cross-department exposure to prepare participants for client-facing or support roles.

Participants will complete licensing coursework, gain exposure to employee benefits operations, and work closely with

Qualifications

• Bachelor's degree required or in progress.
• Interest in insurance, business operations, sales, or client service.
• Ability to learn quickly in a fast-paced, professional environment.
• Proficient with Microsoft Word, Excel, Outlook.
• Strong written and verbal communication.

Responsibilities

• Participate in onboarding covering insurance fundamentals, systems training, workflows, and professional development.
• Complete licensing coursework and Insurance 101 curriculum within defined timelines.
• Learn and utilize agency management systems and Microsoft Office tools to support daily operations.
• Assist service teams with administrative and account support tasks under supervision.
• Support data entry, document management, and file maintenance in agency management systems.
• Shadow producers, account managers, and service team members to learn client service and sales best practices.
• Assist with policy processing, endorsements, certificates, and other service-related activities as appropriate.
• Collaborate with internal teams to support projects and workflow execution.

Skills

Written communication

Verbal communication

Organizational skills

Detail-oriented

Teamwork

Learning agility

Independent work

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Office suite

Job description

The Early Career Development Program Associate participates in a six-month structured training and development program designed to prepare early-career professionals for long-term roles within the organization. This position provides foundational training in insurance operations, systems, workflows, and client service while supporting multiple departments through hands-on, supervised work. The Associate will complete licensing coursework, gain exposure to employee benefits operations, and work closely with experienced team members to develop the skills necessary to transition into a client-facing or support role upon program completion.

Program Overview

During the program, responsibilities may include, but are not limited to:

• Participate in a one-week immersive onboarding program covering insurance fundamentals, systems training, workflows, and professional development
• Complete licensing coursework and on-line Insurance 101 curriculum within defined timelines
• Learn and utilize agency management systems and Microsoft Office tools to support daily operations
• Assist service teams with administrative and account support tasks under supervision
• Support data entry, document management, and file maintenance in agency management systems
• Shadow producers, account managers, and service team members to learn best practices in client service and sales
• Assist with policy processing, endorsements, certificates, and other service-related activities as appropriate
• Collaborate with internal teams to support projects and workflow execution
• Participate in carrier presentations and training sessions to understand carrier relationships and insurance products
• Attend cohort meetings, leadership sessions, and ongoing training throughout the program
• Meet defined milestones for licensing, coursework completion, and performance expectations

Qualifications

To perform this role successfully, an individual must demonstrate:

• Bachelor's degree required or in progress
• Strong interest in insurance, business operations, sales, or client service
• Ability to learn and adapt quickly in a fast-paced, professional environment
• Working knowledge of Microsoft Word, Excel, Outlook, and other Office applications
• Ability to learn new systems and technology efficiently
• Strong organizational skills with attention to detail
• Ability to follow established procedures and meet deadlines
• Professional written and verbal communication skills
• Willingness to accept feedback and actively pursue development opportunities
• Ability to work independently and as part of a team

Benefits

• Company Paid Life Insurance, Long-Term and Short-Term Disability
• Medical, Dental, Vision and FSA/HSA plans
• 401(k) with company match
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits
• Generous PTO

An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.

Founded in 2009, Hilb Group is a Top 25 middle-market independent insurance broker. Hilb Group offers expertise in property & casualty, employee benefits, human resources consulting, and retirement services to businesses and individuals throughout the nation. Hilb Group provides the resources of a big insurance broker and the attentive, personal service of a small agency. Our people are our greatest strength. Our values of trust, passion, integrity, and growth drive our actions to benefit every client.