Associate Account Manager - Employee Benefits

The Hilb Group; Cranston (RI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Company Paid Life Insurance

Long-Term Disability

Short-Term Disability

Medical, Dental, Vision and FSA/HSA

401(k) with company match

PTO

Additional voluntary benefits

Job summary

The Hilb Group seeks an Early Career Development Program Associate in Cranston, RI. This six-month, structured program trains early-career professionals in insurance operations, systems, and client service while supporting multiple departments under supervision.

Participants complete licensing coursework, gain exposure to employee benefits operations, and collaborate with experienced teammates to prepare for a client-facing or support role after completion.

Qualifications

• Bachelor's degree required or in progress.
• Ability to learn quickly in a fast-paced environment.
• Professional written and verbal communication skills.

Responsibilities

• Participate in onboarding covering insurance fundamentals and workflows.
• Complete licensing coursework and online Insurance 101 curriculum.
• Support daily operations using agency management systems and MS Office.
• Assist service teams with administrative tasks and data entry.
• Shadow producers, account managers, and service teams to learn client service best practices.
• Support policy processing, endorsements, certificates, and related activities.
• Collaborate with internal teams on projects and workflow execution.
• Attend carrier presentations and training sessions.

Skills

Strong interest in insurance and site

Strong organizational skills

Team collaboration

Education

Bachelor's degree (in progress)

Tools

Microsoft Office (Word, Excel, Outlook)

Agency management systems

Job description

The Early Career Development Program Associate participates in a six-month structured training and development program designed to prepare early-career professionals for long-term roles within the organization. This position provides foundational training in insurance operations, systems, workflows, and client service while supporting multiple departments through hands-on, supervised work.The Associate will complete licensing coursework, gain exposure to employee benefits operations, and work closely with experienced team members to develop the skills necessary to transition into a client-facing or support role upon program completion.Program Overview:During the program, responsibilities may include, but are not limited to:Participate in a one-week immersive onboarding program covering insurance fundamentals, systems training, workflows, and professional developmentComplete licensing coursework and on-line Insurance 101 curriculum within defined timelinesLearn and utilize agency management systems and Microsoft Office tools to support daily operationsAssist service teams with administrative and account support tasks under supervisionSupport data entry, document management, and file maintenance in agency management systemsShadow producers, account managers, and service team members to learn best practices in client service and salesAssist with policy processing, endorsements, certificates, and other service-related activities as appropriateCollaborate with internal teams to support projects and workflow executionParticipate in carrier presentations and training sessions to understand carrier relationships and insurance productsAttend cohort meetings, leadership sessions, and ongoing training throughout the programMeet defined milestones for licensing, coursework completion, and performance expectationsQualifications:To perform this role successfully, an individual must demonstrate:Bachelor's degree required or in progressStrong interest in insurance, business operations, sales, or client serviceAbility to learn and adapt quickly in a fast-paced, professional environmentWorking knowledge of Microsoft Word, Excel, Outlook, and other Office applicationsAbility to learn new systems and technology efficientlyStrong organizational skills with attention to detailAbility to follow established procedures and meet deadlinesProfessional written and verbal communication skillsWillingness to accept feedback and actively pursue development opportunitiesAbility to work independently and as part of a teamBenefits:Company Paid Life Insurance, Long-Term and Short-Term Disability.Medical, Dental, Vision and FSA/HSA plans.401(k) with company match.Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.Generous PTO.An awesome team of professionals!#LI-DNPThe Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.