Associate Account Manager - Employee Benefits

SER SE Regional Center; Cranston (RI); On-site; USD 40,000 - 56,000; Full time

Job summary

The Hilb Group in Cranston, RI is launching an Early Career Development Program Associate, a six-month structured training to prepare professionals for long-term roles in insurance operations, systems, workflows, and client service, with hands-on supervision.

The program includes onboarding, licensing coursework, mastering agency management systems and Microsoft Office, and cross-functional collaboration with service teams, producers, and account managers, with milestones and ongoing development.

Qualifications

• Bachelor's degree required or in progress.
• Strong interest in insurance, business operations, sales, or client service.
• Ability to learn and adapt quickly in a fast‑paced, professional environment.
• Working knowledge of Microsoft Word, Excel, Outlook, and other Office applications.
• Ability to learn new systems and technology efficiently.
• Strong organizational skills with attention to detail.
• Ability to follow established procedures and meet deadlines.
• Professional written and verbal communication skills.
• Willingness to accept feedback and actively pursue development opportunities.
• Ability to work independently and as part of a team.

Responsibilities

• Participate in a one-week immersive onboarding program covering insurance fundamentals, systems training, workflows, and professional development
• Complete licensing coursework and on-line Insurance 101 curriculum within defined timelines
• Learn and utilize agency management systems and Microsoft Office tools to support daily operations
• Assist service teams with administrative and account support tasks under supervision
• Support data entry, document management, and file maintenance in agency management systems
• Shadow producers, account managers, and service team members to learn best practices in client service and sales
• Assist with policy processing, endorsements, certificates, and other service-related activities as appropriate
• Collaborate with internal teams to support projects and workflow execution
• Participate in carrier presentations and training sessions to understand carrier relationships and insurance products
• Attend cohort meetings, leadership sessions, and ongoing training throughout the program
• Meet defined milestones for licensing, coursework completion, and performance expectations

Skills

Adaptability

Attention to detail

Communication

Teamwork

Problem solving

Education

Bachelor's degree in progress

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Early Career Development Program Associate participates in a six-month structured training and development program designed to prepare early-career professionals for long-term roles within the organization. This position provides foundational training in insurance operations, systems, workflows, and client service while supporting multiple departments through hands‑on, supervised work.

The Associate will complete licensing coursework, gain exposure to employee benefits operations, and work closely with experienced team members to develop the skills necessary to transition into a client‑facing or support role upon program completion.

Program Overview:

• Participate in a one-week immersive onboarding program covering insurance fundamentals, systems training, workflows, and professional development
• Complete licensing coursework and on-line Insurance 101 curriculum within defined timelines
• Learn and utilize agency management systems and Microsoft Office tools to support daily operations
• Assist service teams with administrative and account support tasks under supervision
• Support data entry, document management, and file maintenance in agency management systems
• Shadow producers, account managers, and service team members to learn best practices in client service and sales
• Assist with policy processing, endorsements, certificates, and other service-related activities as appropriate
• Collaborate with internal teams to support projects and workflow execution
• Participate in carrier presentations and training sessions to understand carrier relationships and insurance products
• Attend cohort meetings, leadership sessions, and ongoing training throughout the program
• Meet defined milestones for licensing, coursework completion, and performance expectations

Qualifications:

• Bachelor's degree required or in progress
• Strong interest in insurance, business operations, sales, or client service
• Ability to learn and adapt quickly in a fast‑paced, professional environment
• Working knowledge of Microsoft Word, Excel, Outlook, and other Office applications
• Ability to learn new systems and technology efficiently
• Strong organizational skills with attention to detail
• Ability to follow established procedures and meet deadlines
• Professional written and verbal communication skills
• Willingness to accept feedback and actively pursue development opportunities
• Ability to work independently and as part of a team

Benefits:

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

#LI-DNP

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero‑tolerance policy for all forms of harassment in violation of federal, state, and local laws.