Associate Account Manager

Staples Advantage Canada; Framingham (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible PTO

Holiday schedule

Employee discounts

401(k) match

Wellness programs

Job summary

Staples Advantage Canada is seeking an Associate Account Manager to support day-to-day management of 3rd-party logistics customer accounts and keep service commitments visible. You will collaborate with internal teams to resolve issues and provide clear, actionable updates to leaders and customers.

The role emphasizes relationship-building, data-driven reporting, and accountable execution within a fast-paced logistics environment in the US. Hybrid or on-site options may apply.

Qualifications

• 2+ years in logistics, transportation, customer service, account support, or related operations.
• 2+ years using Microsoft Office Suite (Excel) to organize information and updates.
• Strong communication with cross-functional partners to support timely follow-up and issue resolution.
• Ability to prioritize tasks, solve routine issues, and follow through to completion.

Responsibilities

• Support daily management of assigned 3rd party customer accounts, helping maintain strong relationships and dependable execution.
• Track service levels, KPIs, and customer requirements to keep commitments clear and actionable.
• Coordinate with internal teams to resolve service, delivery, and process issues with timely follow-up through closure.
• Prepare recurring reports, account updates, and performance summaries for leadership and customers.
• Maintain account documentation, SOPs, and customer-specific requirements for consistent execution.
• Support account reviews and identify opportunities to improve service, strengthen retention, and grow accounts.
• Build productive relationships with customers, carriers, and internal partners across the business.

Skills

Customer ownership

Communication

Organization

Data literacy

Collaboration

Education

Bachelor’s degree in Business / Logistics

Tools

Microsoft Excel

Job description

Staples is business to business. You’re what binds us together.

When joining our Supply Chain team, you can feel right away that people are at the heart of what we do. By pairing innovative technology with dynamic associates, we create smarter, more efficient ways to deliver for customers.

As an Associate Account Manager, you will help support day-to-day management of third-party logistics customer accounts, keeping service commitments visible, issues moving toward resolution, and internal partners aligned around a consistent customer experience.

What you will be doing:

• Support daily management of assigned 3rd party customer accounts, helping maintain strong relationships and dependable execution.
• Track service levels, key performance metrics, and customer requirements to keep commitments clear and actionable.
• Coordinate with internal teams to help resolve service, delivery, and process issues with timely follow-up through closure.
• Prepare recurring reports, account updates, and performance summaries that help leaders and customers understand progress.
• Maintain account documentation, standard operating procedures, and customer-specific requirements to support consistent execution.
• Support account reviews and help identify opportunities to improve service, strengthen retention, and support account growth.
• Build productive working relationships with customers, carriers, and internal partners across the business.

What You Bring to the Table:

• Customer-focused ownership with strong attention to detail and reliable follow-through.
• Clear, professional communication with the ability to align partners and keep work moving.
• Strong organization and prioritization skills in a fast-paced, detail-oriented environment.
• Comfort working with data, reports, and business systems to support sound decisions.
• A collaborative mindset for balancing customer expectations with operational needs.

What’s needed:

Basic Qualifications:

• 2+ years of experience in logistics, transportation, customer service, account support, or related operations.
• 2+ years of experience using Microsoft Office Suite, including Excel, to organize information, track details, and prepare updates.
• Strong communication skills with cross-functional partners, customers, vendors, or carriers to support timely follow-up and issue resolution.
• Ability to prioritize competing tasks, solve routine issues, and follow through to completion.

Preferred Qualifications:

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field, or equivalent experience.
• Experience supporting vendor relationships or customer-facing account management.
• Knowledge of transportation, delivery, or third-party logistics processes.
• Familiarity with service-level metrics, customer reporting, account reviews, or process improvement.

We Offer:

• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Inclusive culture with associate-led Business Resource Groups
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity.In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

**For MA or Remote in US :It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.