Associate Account Manager

Aunt Flow; Columbus (OH); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Comprehensive health coverage

Generous paid time off

Paid parental leave

Equity in Aunt Flow

401(k) plan

Job summary

Aunt Flow is seeking an Associate Account Manager based in Ohio to manage relationships with small and growing accounts. You'll act as the primary contact, guiding clients through self-service processes and proactively ensuring their needs are met.

This full-time role involves monitoring account health, providing product expertise, and working cross-functionally to enhance customers' period care programs. We offer comprehensive health benefits, paid time off, and equity in the company.

Qualifications

• 1-2 years of experience in account management or customer service.
• Ability to manage high-volume accounts effectively.
• Experience with CRM tools and email automation platforms.

Responsibilities

• Manage portfolio of small to mid-size business accounts.
• Monitor account health and identify at-risk customers.
• Educate customers on period care products and services.

Skills

Verbal and written communication

Organizational skills

Proactive mindset

Emotional intelligence

Accountability

Education

Bachelor’s degree in business, communications, marketing or related field

Tools

HubSpot

Slack

Google Suite

Job description

On-Target Earnings (OTE): $60,000–$70,000 (uncapped commission)

Location:

This is an Ohio-based position. The role will require occasional travel to Columbus, Ohio for onboarding and team collaboration.

About Aunt Flow:

At Aunt Flow, we’re on a mission to make period care more equitable, sustainable, and accessible in schools, offices, public spaces, and beyond. As a leading provider of high-quality period products and dispensers, we partner with businesses and institutions to champion menstrual equity and create a better bathroom experience for everyone.

About the Role:

As an Associate Account Manager at Aunt Flow, you will be the primary point of contact for small and growing accounts that make up an important part of our business. You’ll guide these customers through self‑service enrollment, nurture the relationship over time, and serve as a trusted resource to help them build a successful period care program.

This is not a passive support role. You’ll proactively engage your accounts, anticipate their needs, identify opportunities for growth, and work cross‑functionally to make sure every customer has what they need to succeed. This is a full‑time position that reports to the Director of Account Management and offers a clear path toward growth within the account management or customer success track.

Core Responsibilities:

• Own a portfolio of small‑mid‑size business accounts as the primary point of contact, building trust‑based relationships through proactive outreach, regular check‑ins, and responsive communication.
• Monitor account health, identify at‑risk customers, and take action to retain and re‑engage while supporting upsell and expansion opportunities.
• Guide new customers through Aunt Flow's self‑service ordering process, troubleshooting issues and coordinating internally to ensure a smooth onboarding experience.
• Serve as a product expert, confidently answering customer questions and helping them optimize their period care programs with practical guidance and best practices.
• Educate customers on products, dispensers, and usage to maximize program value, while spotting growth opportunities and facilitating warm handoffs to senior account managers.
• Maintain accurate, up‑to‑date records of customer interactions, enrollment data, and account details in HubSpot across your full book of business.
• Track engagement levels and account health metrics to proactively manage your portfolio and stay ahead of customer needs.
• Work cross‑functionally with operations, sales, and customer success teams, surfacing customer feedback and insights to improve products, programs, and strategy.

Qualifications:

• Bachelor’s degree in business, communications, marketing, or a related field preferred — equivalent experience accepted.
• 1–2 years of experience in account management, customer success, customer service, or a similar client‑facing role.
• Exceptional verbal and written communication skills with the ability to build rapport quickly and maintain professional relationships over time.
• Strong organizational skills with the ability to manage a high‑volume portfolio of accounts simultaneously without sacrificing quality.
• CRM proficiency (HubSpot preferred) and comfort working with tools like Slack, Google Suite, Shopify and email automation platforms.
• A proactive, solutions‑oriented mindset — you don’t wait for problems to come to you.
• High emotional intelligence and empathy; you understand that behind every account is a person with real goals and challenges.
• Coachable and self‑aware — you welcome feedback and apply it quickly to improve your work.
• Results‑driven and accountable — you set clear goals for yourself and follow through. Interest in supporting a mission‑driven, for‑profit business expanding access to period care at scale.

Bonus if you have:

• Experience in menstrual care, janitorial/facilities, health & wellness, or physical products.
• Prior experience at a startup or small business where you wore multiple hats.
• Familiarity with customer segmentation, tiered account structures, or self‑service onboarding flows.

What we offer

We support our team with benefits designed to promote well‑being and long‑term growth. This includes comprehensive health coverage, generous paid time off, paid parental leave, and a fully remote work environment. We also provide equity in Aunt Flow, a 401(k) plan, company equipment, and free products—so you can do your best work while sharing in our success.