Associate Account Executive - Community

SPS Commerce Canada, Ltd.; Minneapolis (MN); Hybrid; USD 54,000 - 66,000; Full time

Job summary

SPS Commerce Canada, Ltd. is seeking a Community Account Executive in Minneapolis, MN. The role involves contacting retail industry leads to drive sales and cross-selling opportunities. You will consult suppliers and collaborate with account teams to maximize upsell.

The ideal candidate has a Bachelor's degree and 2 years of sales experience. A hybrid work model is offered, requiring 3 days in the office weekly. The position includes annualized on-target compensation of $60,000, with comprehensive benefits for health and well-being.

Qualifications

• 2 years of experience in sales (outside, inside, retail, or telemarketing).
• Ability to translate complex business processes for varied audiences.
• Process-focused with meticulous attention to detail.

Responsibilities

• Execute on retailer-directed leads and prescribe the best solution.
• Act as a consultant to the supplier community and communicate value.
• Document all activity in Salesforce.com.

Skills

Excellent communication

Customer engagement

Interpersonal skills

Relationship building

Education

Bachelor’s degree or post-secondary education

Tools

Microsoft Office

Salesforce.com

Job description

Overview

SPS Commerce is a leading provider of cloud‑based supply chain management solutions, serving a global network of retail trading partners. Join a team that transforms the global retail supply chain.

Position Summary

The Community Account Executive contacts Retail Industry leads to maximize opportunities in retail partner programs, driving new sales and cross‑selling opportunities.

Responsibilities

• Execute on retailer‑directed leads; investigate each supplier’s environment and prescribe the best solution.
• Act as a consultant to the supplier community, communicating value, timelines, and requirements tailored to each partner.
• Drive adoption via signed agreements of retail customer vendors, coordinating campaign efforts by target dates.
• Work through objections or barriers that suppliers may have and convey their message to the retailer as needed.
• Collaborate cross‑functionally with account teams to maximize future upsell to suppliers.
• Adopt and apply new Community program strategy.
• Maintain internal and external customer satisfaction throughout the process, including timely and professional responses.
• Provide feedback on program quality early and often to manage retailer expectations, escalating known issues and complications.
• Complete all outreach (calls and emails) within expected timelines according to program dates and SLA.
• Document all activity, including key findings, progress, insights, and pipeline velocity in Salesforce.com.

Minimum Requirements

• Bachelor’s degree or some post‑secondary education plus 2 years of experience in sales (outside, inside, retail, or telemarketing).
• Excellent communication, interpersonal, and customer engagement skills.
• Ability to translate and simplify complex business processes for varied audiences.
• Process‑focused with meticulous attention to detail.
• Demonstrate integrity, curiosity, engagement, self‑driven initiative, collaboration, relationship building, customer engagement, leadership expectations.

Preferred Experience

• 1+ year of experience selling (outside, inside, retail, telemarketing).
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and Salesforce.com.

Location

Hybrid work model: 3 days per week in‑office at the Minneapolis office.

What We Offer

Annualized on‑target compensation: $60,000, including hourly pay rate and commission target. Comprehensive benefits designed for health, well‑being, and financial security. Benefits are country‑specific and aligned with local laws and practices.

EEO Statement

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.