Account Executive - Community

SPS Commerce Canada, Ltd.; Minneapolis (MN); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Comprehensive benefits package

Performance-focused compensation

Job summary

SPS Commerce Canada, Ltd. is looking for a Community Account Executive in Minneapolis for a hybrid role. This position focuses on engaging supplier leads and understanding their needs to prescribe optimal solutions.

The ideal candidate possesses a Bachelor's degree, strong communication skills, and experience in building customer relationships. The total annualized on-target compensation is approximately $90,000, alongside a comprehensive benefits package.

Qualifications

• 2 years relevant work experience or 3 years with some post-secondary education.
• Demonstrative behaviors around integrity and leadership expectations.

Responsibilities

• Execute on retailer-directed leads and prescribe solutions.
• Communicate partner value and manage expectations.
• Document activity using Salesforce.com & Gong.
• Build strategic relationships with named accounts.

Skills

Communication skills

Relationship building

Problem-solving skills

Detail-oriented

Education

Bachelor’s degree

Tools

Salesforce.com

Gong

ZoomInfo

Job description

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners.

Position Summary

In a quota‑carrying, fast‑paced role, the Community Account Executive calls on supplier leads generated by our Retail partner programs. The role involves working with prospects to understand and meet their partner needs by prescribing the right solution.

Essential Responsibilities and Duties

• Execute on retailer‑directed leads, investigating each prospect’s current environment and prescribing the best solution to meet their needs, with a focus on more complex, change‑management events for Enterprise level trading partners or those known to use a competitive solution.
• Act as an extension of our retail partners by communicating and translating their value, the “why”, timelines, and requirements tailored to each partner to maximize vendor commitments via signed agreements.
• Document all activity—including key findings, progress, insights, and pipeline velocity—by leveraging Salesforce.com & Gong.
• Navigate supplier organizations of all sizes, using tools such as ZoomInfo to engage the right contact while aligning the correct business, technical, and third‑party resources needed to make a decision.
• Define and execute next steps needed to drive a sales cycle through to a decision based on program timelines.
• Handle objections successfully, leveraging retailer messaging, the SPS account team, and all available resources to avoid unnecessary escalation to the buying organization.
• Use discovery questions to understand a supplier’s current environment with the intention of qualifying a larger opportunity beyond the current request.
• Provide feedback on lead and program quality early and often to ensure we are managing retailer expectations appropriately and adjusting course where necessary, including escalating known or anticipated issues and complications.
• Partner with Supplier Sales SAE’s as needed to maximize the immediate or future opportunity.
• Build strategic relationships with named accounts to move suppliers efficiently and effectively through a successful sales cycle while creating the best customer experience possible.
• Understand the core parties involved in a supplier’s supply chain tied to retail fulfillment (e.g., 3PL, broker, EDI provider) and their mutual dependencies.

Minimum Requirements

• Bachelor’s degree AND 2 years of relevant work experience OR some post‑secondary education AND 3 years of relevant work experience.
• Clear, concise, and confident communicator (verbal, non‑verbal, written), including effectively altering vocal tone/inflection, listening, and writing relevant and engaging content.
• Demonstrative behaviors around integrity, relationship building, and leadership expectations.

Preferred Experience

• Ability to translate and clearly communicate business issues and technical information to individuals with varied levels of expertise.
• Detail oriented.
• Collaborative problem solver.
• Retail experience or expertise.

Location

This role follows a hybrid work model, with regular in‑office presence required at our Minneapolis office.

What We Offer

SPS Commerce offers a compensation package focused on performance, with an annualized base salary and commission target. The total annualized on‑target compensation for this role is approximately $90,000. Additionally, we provide a comprehensive benefits package designed to support employees’ health, well‑being, and financial security in accordance with local laws and market practices.

EEO Statement

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.