Assistive Technology Support Staff

SLE Supported Living and Employment Services; Springfield (MO); On-site; USD 15,000 - 28,000; Part time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Additional Perks & Benefits

Top-notch training

Career mobility

Welcoming, warm, supportive

Job summary

Brightli is hiring an Assistive Technology Support Staff to monitor real-time client dashboards and ensure safety of assistive tech systems in a Springfield location.

You will respond to alerts, review assessments, and document all actions per Medicaid standards while collaborating with multiple teams to deliver reliable client support. This part-time role emphasizes dependability and clear communication.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• Experience or basic knowledge working with individuals in the developmental disabilities (DD) field preferred.

Responsibilities

• Monitor client dashboards in real-time to ensure safety and proper functioning of assistive technology systems.
• Respond to alerts by notifying designated contacts promptly using phone, text, or email communication.
• Review and stay informed on client assessments, ISP plans, and parameter guidelines to ensure accurate response to each situation.
• Document all alerts, notifications, and responses thoroughly in accordance with Medicaid documentation standards.
• Communicate urgent issues, including system malfunctions or power failures, to appropriate contacts immediately.
• Collaborate with team members and leadership to ensure seamless service delivery and client support.
• Maintain consistent attendance and punctuality for assigned shifts.
• Perform additional duties as assigned by leadership.

Skills

Tech-savvy

Detail-oriented

Dependable

Verbal & written communication

Interpersonal skills

Basic computer skills

Background checks required

Personal cell phone

Education

High school diploma or GED

Job description

Job Title: Assistive Technology Support Staff

Location: Springfield, Missouri

Department: 2gether TECH Operations

Employment Type: Part-time

Job Summary:

Are you looking for a meaningful role where you can make a real difference in people’s lives while working with innovative technology? Join our compassionate and collaborative team as an Assistive Technology Support Staff member and help empower individuals to live more independently and safely. In this role, you’ll enjoy a supportive team environment, opportunities to build valuable technical and human services skills, meaningful work that directly impacts others, and a workplace culture that values connection and purpose. We are looking for individuals who are dependable, detail-oriented, tech-savvy, and passionate about helping others.

This position offers

• Employee Assistance Program– 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits- Scroll down to bottom of this post to learn more

Key Responsibilities:

• Monitor client dashboards in real-time to ensure safety and proper functioning of assistive technology systems
• Respond to alerts by notifying designated contacts promptly using phone, text, or email communication
• Review and stay informed on client assessments, ISP plans, and parameter guidelines to ensure accurate response to each situation
• Document all alerts, notifications, and responses thoroughly in accordance with Medicaid documentation standards
• Communicate urgent issues, including system malfunctions or power failures, to appropriate contacts immediately
• Collaborate with team members and leadership to ensure seamless service delivery and client support
• Maintain consistent attendance and punctuality for assigned shifts
• Perform additional duties as assigned by leadership

Education, Experience, and/or Credential Qualifications:

• Must be at least 18 years of age
• High school diploma or GED required
• Experience or basic knowledge working with individuals in the developmental disabilities (DD) field preferred

Additional Qualifications:

• Ability to communicate effectively both verbally and in writing
• Strong interpersonal skills with the ability to collaborate and problem-solve with multiple teams
• Basic computer proficiency required
• Knowledge of service provision practices preferred
• Must pass background checks including criminal record and abuse/neglect screening
• Must have a personal cell phone

Physical Requirements

• Regularly required to communicate verbally and listen effectively
• Frequently use hands for handling, typing, and operating equipment
• Occasionally required to stand, walk, and sit for extended periods
• Must have close vision and the ability to adjust focus as needed

Position Perks & Benefits:

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

About Brightli

Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace. We are an Equal Employment Opportunity Employer. Firefly is a Smoke and Tobacco Free Workplace.

Brightli Snapshot

200 locations 4 states 19 subsidiaries and/or affiliates 5k+ employees