Assistive Technology Support

MHA Inc.; Chicopee (MA); On-site; USD 23,866 - 33,992; Part time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)

Long Term Disability

Job summary

MHA Inc. in Chicopee, Massachusetts, is seeking an Assistive Technology Support person responsible for providing technical support and troubleshooting for computer systems and adaptive technology. This role ensures the optimal functioning of technology resources and aids clients in their technology needs.

The ideal candidate will possess strong interpersonal skills and experience working with individuals with developmental disabilities. The position offers a range of benefits, including healthcare plans and paid time off.

Qualifications

• Valid Driver’s License.
• Experience with individuals with brain injuries or similar mental health issues.
• Strong knowledge of hardware and network troubleshooting.

Responsibilities

• Diagnose and resolve technical issues related to hardware and software.
• Provide technical support to end-users via various channels.
• Monitor system performance and implement optimization solutions.

Skills

Technical support

Problem-solving

Interpersonal skills

Time management

Education

High School Diploma or equivalent

Tools

Windows OS

Mac OS

Adaptive technology management tools

Job description

Position Summary

The Assistive Technology Support person is responsible for providing technical support, troubleshooting, and maintenance of computer systems, hardware, software, and network infrastructure. This role ensures optimal functioning of technology resources, resolves user issues, and assists with system upgrades and installations for Client supports and adaptive technology equipment.

Payrate: $21.00/hour

Schedule: M‑Th 8a‑4p (32 hrs)

Key Responsibilities

• Diagnose and resolve technical issues related to hardware, software, and network systems.
• Install, configure, and maintain IPADS, Adaptive equipment, and other necessary tech/adaptive needs equipment.
• Provide technical support to end‑users via phone, email, or in‑person.
• Perform routine maintenance and updates on systems to ensure security and performance.
• Assist with the setup and deployment of new technology and software applications.
• Monitor system performance and implement solutions to optimize operations.
• Maintain accurate records of issues, repairs, and service requests.
• Collaborate with Vice President on projects and system improvements.
• Ensure compliance with organizational IT policies and security protocols.
• Support backup and disaster recovery procedures.

Requirements

• Valid Driver’s License
• High School Diploma or equivalent (GED)
• Experience with individuals with brain injuries, mental health issues or developmental disabilities preferred.
• Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through and work cooperatively as a member of a team.
• Demonstrate the ability to adapt to the changing needs of the program and participants.
• Strong interpersonal skills, patience, caring, and compassion.
• Proven experience in technology supports or a similar role.
• Strong knowledge of Windows and Mac OS, hardware, and network troubleshooting.
• Familiarity with common office productivity software and computer and adaptive technology management tools.
• Excellent problem‑solving and communication skills.
  Ability to prioritize and manage multiple tasks efficiently.

Physical Requirements

Ability to lift and move adaptive equipment as needed.

Work Environment

Primarily The Resource Center and off site based on occasional travel between sites as required.

Benefits

• Health Care Plan (Medical, Dental & Vision)
  Retirement Plan (403B, IRA)
  Paid Time Off (Vacation, Sick & Public Holidays)
  Family Leave (Maternity, Paternity)
  Long Term Disability