Assistente de Operações NOC - PCD (Fully Remote)

Brazil Security & IT; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Meal allowance

Life insurance

Private pension

Wellhub membership

TotalPass membership

Childcare allowance

Extended maternity/paternity leave

Job summary

Brazil Security & IT is seeking a proactive professional for a fully remote role. You will monitor and control operational requests, ensuring timely updates and resolution while coordinating with different teams.

The position emphasizes clear communication, strong organization, and the ability to manage multiple follow-ups under pressure. We offer comprehensive benefits including medical and dental insurance, pension, and childcare support.

Qualifications

• Strong verbal and written communication skills.
• Excellent organization and attention to detail when managing multiple requests and follow-ups.
• Ability to work under pressure, manage competing priorities, and meet established deadlines.

Responsibilities

• Monitor and control operational requests and tickets, ensuring accurate tracking throughout their lifecycle.
• Follow up with responsible teams to obtain updates, resolve pending items, and maintain progress against established deadlines.

Skills

Communication skills

Organization

Attention to detail

Prioritization under pressure

Job description

• Monitor and control operational requests and tickets, ensuring accurate tracking throughout their lifecycle.
• Follow up with responsible teams to obtain updates, resolve pending items, and maintain progress against established deadlines.

Requirements:

• Strong verbal and written communication skills, with ability to interact clearly with different stakeholders.
• Excellent organization and attention to detail when managing multiple requests and follow-ups.
• Ability to work under pressure, manage competing priorities, and meet established deadlines.
• Medical insurance fully subsidized for employees and dependents.
• Dental insurance, meal allowance, life insurance, and private pension plan.
• Wellhub and TotalPass memberships, childcare allowance, and extended maternity/paternity leave.

Brazil Security & IT

The company provides IT and security services, operating a Network Operations Center (NOC) to monitor and manage operational requests. They are hiring for a fully remote role and offer a supportive, inclusive culture with benefits for employees.