Assisted Living Supervisor

Jewish Family Services; Milwaukee (WI); On-site; USD 60,000 - 75,000; Full time

Job summary

JFS Housing Inc. seeks an Organized Assisted Living Supervisor to lead the Deerwood Crossing RCAC team and ensure high-quality resident care. You will coordinate daily activities, supervise Resident Assistants, and maintain regulatory compliance.

Responsibilities include staff scheduling, training, medication administration oversight, and on-call coverage. Strong communication and confidentiality are essential, with background checks required.

Qualifications

• LPN license with 2 years of LPN experience and 2 years managing a team.
• 5-7 years of manager experience in lieu of licensure.
• Associates Degree required.
• CBRF certification, or ability to become certified, is a plus.

Responsibilities

• Oversee daily operations of Deerwood assisted living programs, ensuring high standards of resident care and safety.
• Update and monitor individualized care plans with the Director of Assisted Living and RN.
• Supervise direct care staff, including recruiting, onboarding, and retention.

Skills

LPN license

Management experience

Communication skills

CBRF certification

Computer literacy

Education

Associates Degree

Tools

EMAR system

Nurse Call system

Job description

JFS Housing Inc.

JFS Housing, Inc., develops affordable housing for low- and moderate-income individuals, families, seniors and people with disabilities. Our campus community in the Village of Brown Deer provides residents with more than a place to live. This is truly home, with all the amenities to live an active life. What makes our community truly unique is how it fosters social interaction among neighbors, yet ensures security and privacy.

Description

JFS Housing Inc.

JFS Housing, Inc., develops affordable housing for low- and moderate-income individuals, families, seniors and people with disabilities. Our campus community in the Village of Brown Deer provides residents with more than a place to live. This is truly home, with all the amenities to live an active life. What makes our community truly unique is how it fosters social interaction among neighbors, yet ensures security and privacy.

The Assisted Living Supervisor is responsible for a supervisory role in the provision of assisted living services for residents of Deerwood Crossing Senior Residences, a licensed Residential Care Apartment Complex. Reporting to the Director of Assistant Living, responsibilities of the Assisted Living Supervisor include hiring, training, coaching, providing supervision and orienting Resident Assistant (RA) caregiver staff; scheduling and directing the daily duties and activities of RA staff; communicating with residents, family members, case managers, and others about resident care; scheduling medical appointments and managing the resident transportation calendar; administrative duties essential to RCAC operations; and other duties as assigned.

Responsibilities And Duties

We are seeking an organized, energetic and detail-oriented Assisted Living Supervisor to lead our assisted program. This key role combines clinical expertise with operational leadership to ensure exceptional resident care, compliance with regulations, and efficient facility management. If you are passionate about senior care and possess strong management skills, this is your opportunity to make a meaningful impact.

Summary Of Position

Under the guidance of the Director of Assisted Living, the Assisted Living Supervisor will coordinate and supervise day-to-day activities of the Lead and Resident Assistants, to ensure the delivery of quality, comprehensive services to Residents within the JFS Housing guidelines. They will work to protect the rights and safety of Residents/staff, observe, assess, and perform all duties as needed to provide care and services to Residents

Duties

• Oversee daily operations of Deerwood assisted living programs, ensuring high standards of resident care and safety.
• Updates, implements, and monitors individualized care plans tailored to residents’ needs, in conjunction with Director of Assisted Living and RN.
• Supervises direct care staff, including recruiting, hiring, onboarding, orientation, and retention, fostering a collaborative team environment.
• Ensures medication administration is conducted accurately and in compliance with all regulations.
• Manages staffing schedules and fill in on floor as needed.
• Manages clinical communication with outside entities, i.e. Pharmacies, doctors, nurses, care team, hospitals, rehabs, families, etc. and update Director and RN as needed.
• Tracks and ensures proper documentation in medical record. (ECP)
• Maintain compliance with state and federal regulations related to Deerwood RCAC license
• Coordinates and assists with training of Resident Assistants in accordance with Deerwood Crossing policies and State regulations.
• Conducts regular audits of task lists and medications administration records (MARs); to ensure that Resident Assistant tasks are completed properly and as scheduled;
• Holds bi-weekly 1:1 meetings with all Resident Assistant staff and routes meeting notes for placement in employee file.
• Serves on on-call rotation
• Acts as a liaison between staff, residents, resident’s families, physicians, Family Care team, and other healthcare providers;
• Observes residents for emotional, behavioral, and physical changes in condition;
• Reviews resident paperwork from medical appointments for changes in condition, med changes, and upcoming appointments;
• Oversees resident transportation schedule and addresses gaps in transportation coverage as needed.
• Provides excellent customer service to residents
• Utilizes Nurse Call system and update system as needed;

Requirements

• Licenced Practical Nursing (LPN) license with 2 years of LPN experience and 2 years managing a successful team is required;
• 5-7 years of manager experience in lieu of licensure
• Associates Degree required
• Approachable, customer service orientation with sensitivity to a diverse resident population;
• CBRF certified for medication administration, first aid/choking, fire safety, and standard precautions; current CBRF trainer or ability to be certified as a CBRF trainer a plus,
• Excellent oral and written communication skills;
• Knowledge of or ability to learn computer programs specific, including an Electronic Medication Administration Record system and a Nurse Call system;
• Proficient in computer use and Microsoft Office applications;
• Strong and demonstrated organizational skills;
• Ability to serve on call for staff inquiries on a rotational basis;
• Ability to occasionally work outside of regular work hours, as needed;
• Ability to maintain resident confidentiality at all times.
• Driving is a requirement for this role. Valid driver license and auto insurance required.
• Knowledge, understanding, and/or willingness to learn Jewish culture and traditions and those of the Agency population as necessary;
• Accept other duties and responsibilities as assigned by Director of Assisted Living or RN;
• Candidates must successfully pass a criminal background check with the Wisconsin Department of Justice and a caregiver background check with the Wisconsin Department of Health Services, the Department of Children and Families and the Department Safety and Professional Services.