Assistant Wellness Director

Massage Heights - KC-Ward Parkway; Kansas City (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Personal development

Leadership training

Beautiful retreats

Massage Heights Family Fund

Digital work environment

Commission and bonus opportunities

Job summary

Massage Heights is seeking an Assistant Retreat Director to support the Retreat Director in delivering exceptional guest service and cultivating a high-performing team culture.

You will help manage operations, support revenue and profitability, schedule staff, and coordinate training while promoting membership sales and a balanced wellness experience for members and guests.

Qualifications

• Minimum 1 year of sales or retail management experience.
• Strong leadership and communication skills.
• Experience in training, coaching, and conflict resolution with employees.
• Working knowledge of computers and standard software.
• Basic business math skills.

Responsibilities

• Assist with recruitment, hiring, training, developing and retaining employees
• Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales
• Manage team member schedules to ensure proper execution of daily operations
• Collaborate with the Spa Director to set individual team member and overall Retreat goals
• Create an environment that is passionate about providing awesome guest service
• Build guest loyalty by consistently following the proven operating system of Massage Heights

Skills

Leadership

Sales

Communication

Training & Coaching

Interpersonal skills

Customer service

Microsoft Office

Team motivation

Tools

Zenoti

Job description

Benefits

• Company parties
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Our brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door.

Massage Heights is seeking an Assistant Retreat Director who reports directly to the Retreat Director. The essential duties and responsibilities of the Assistant Director are to assist the Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent.

Company Perks

• Personal and Career Development
• Robust Leadership Training
• Beautiful Retreats
• Massage Heights Family Fund
• Employee Discounts
• Digital Work Environment
• Competitive pay with commission and bonus opportunities

Schedule/Expected Work Hours

• Must be able to work varied hours including weekends, evenings, and holidays

Job Summary

Assist the wellness Director in supervising all aspects of Retreat operation including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily

Responsibilities

• Assist with recruitment, hiring, training, developing and retaining employees
• Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales
• Manage team member schedules to ensure proper execution of daily operations
• Collaborate with the Spa Director to set individual team member and overall Retreat goals
• Create an environment that is passionate about providing awesome guest service
• Build guest loyalty by consistently following the proven operating system of Massage Heights

Qualifications

• Minimum 1 year of sales or retail management experience
• Self-starter mentality with leadership, organization, communication, and interpersonal skills
• Experience in training, coaching, and conflict resolution with employees
• Working knowledge of computers and standard software
• Basic business math skills

Preferred Qualifications

• Hands-on experience with Zenoti or similar spa POS software systems
• Understanding of spa environment and massage and skincare services
• Experience working in a franchise model

Company Overview

Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values

• Loyal
• Authentic
• Passionate
• Diligent