Assistant VP, OMNY Tech Operations & Assurance

Metropolitan Transportation Authority (MTA); New York (NY); On-site; USD 165,000 - 207,000; Full time

Job summary

Metropolitan Transportation Authority (MTA) is seeking an Assistant Vice President, OMNY Technical Operations & Assurance to lead a multidisciplinary team focused on OMNY device management, infrastructure updates, and software testing. The role ensures operational readiness, responsible configuration changes, and strong testing practices across vendor and engineering partnerships.

You will drive issue resolution, maintain documentation governance, and coordinate with operations and vendors to

Qualifications

• Bachelor's degree in Engineering, Information Technology, Computer Science, or related field or equivalent experience.
• 10 years of professional experience in technical operations, transportation technology and/or complex systems management.
• 6 years of managerial/supervisory experience in technical operations, transportation technology and/or complex systems management.

Responsibilities

• Oversee and manage a multidisciplinary technical operations team responsible for OMNY device management, infrastructure changes, network support, lab readiness, and software testing activities.
• Oversee issue management and escalation processes, ensuring field, lab, and network issues are triaged, prioritized, and resolved with vendors, engineering partners, and agency stakeholders.
• Direct technical change and configuration governance, reviewing change requests, assessing technical impacts and risks, and ensuring updates are implemented, validated, and communicated in alignment with OMNY and MTA standards.
• Manage end-to-end software testing governance, including verification and validation, integrated system testing, defect tracking, and readiness assessments for production deployment.
• Maintain comprehensive documentation and digital repositories, ensuring accurate project records, technical materials, equipment inventories, and well-structured SharePoint repositories that support cross-team accessibility and version control.

Skills

Device management

Network infrastructure

System testing

Cross-functional leadership

Stakeholder management

Documentation governance

Education

Engineering

Information Technology

Computer Science

Job description

Metropolitan Transportation Authority (MTA) is seeking an Assistant Vice President, OMNY Technical Operations & Assurance to lead a multidisciplinary team focused on OMNY device management, infrastructure updates, and software testing. The role ensures operational readiness, responsible configuration changes, and strong testing practices across vendor and engineering partnerships.

You will drive issue resolution, maintain documentation governance, and coordinate with operations and vendors to