AVP, OMNY Technical Assurance

Metropolitan Transportation Authority (MTA); New York (NY); Sur place; USD 165 000 - 207 000; Plein temps

Résumé du poste

Metropolitan Transportation Authority (MTA) is seeking an Assistant Vice President, OMNY Technical Operations & Assurance to lead a multidisciplinary team focused on OMNY device management, infrastructure updates, and software testing. The role ensures operational readiness, responsible configuration changes, and strong testing practices across vendor and engineering partnerships.

You will drive issue resolution, maintain documentation governance, and coordinate with operations and vendors to

Qualifications

• Bachelor's degree in Engineering, Information Technology, Computer Science, or related field or equivalent experience.
• 10 years of professional experience in technical operations, transportation technology and/or complex systems management.
• 6 years of managerial/supervisory experience in technical operations, transportation technology and/or complex systems management.

Responsabilités

• Oversee and manage a multidisciplinary technical operations team responsible for OMNY device management, infrastructure changes, network support, lab readiness, and software testing activities.
• Oversee issue management and escalation processes, ensuring field, lab, and network issues are triaged, prioritized, and resolved with vendors, engineering partners, and agency stakeholders.
• Direct technical change and configuration governance, reviewing change requests, assessing technical impacts and risks, and ensuring updates are implemented, validated, and communicated in alignment with OMNY and MTA standards.
• Manage end-to-end software testing governance, including verification and validation, integrated system testing, defect tracking, and readiness assessments for production deployment.
• Maintain comprehensive documentation and digital repositories, ensuring accurate project records, technical materials, equipment inventories, and well-structured SharePoint repositories that support cross-team accessibility and version control.

Connaissances

Device management

Network infrastructure

System testing

Cross-functional leadership

Stakeholder management

Documentation governance

Formation

Engineering

Information Technology

Computer Science

Description du poste

Description

JOB INFORMATION:

Title: Assistant Vice President, OMNY Technical Assurance

Authority: NYCT/MABSTOA

Department: Revenue Control

Division/Unit: OMNY Services

Location: 2 Broadway

Hours: 8:00 AM – 4:00 PM

Telework (if Applicable):

Reporting Manager (if Applicable): VP, OMNY Services

Deadline (if Applicable):

Compensation: $165,489 - $206,861 (Grade GEN011)

POSITON SUMMARY:

The Assistant Vice President, OMNY Technical Operations & Assurance leads a multidisciplinary organization responsible for the reliability and performance of OMNY systems, devices, and technical environments. The role oversees device management, infrastructure updates, software testing, lab operations, network support, and documentation governance. Key objectives include ensuring operational readiness, executing safe and effective configuration changes, strengthening testing practices, and driving timely issue resolution. The Assistant Vice President collaborates with engineering teams, operations leadership, and vendors to reduce downtime, enhance service reliability, and maintain alignment with MTA standards. This position ensures that OMNY's technology ecosystem remains stable, consistent, and fully aligned with MTA operational requirements, ultimately supporting a seamless and dependable fare payment experience for customers.

RESPONSIBILITIES:

• Oversee and manage a multidisciplinary technical operations team responsible for OMNY device management, infrastructure changes, network support, lab readiness, and software testing activities.
• Oversee issue management and escalation processes, ensuring field, lab, and network issues are triaged, prioritized, and resolved through effective coordination with vendors, engineering partners, and agency stakeholders.
• Direct technical change and configuration governance, reviewing change requests, assessing technical impacts and risks, and ensuring updates are implemented, validated, and communicated in alignment with OMNY and MTA standards.
• Manage end-to-end software testing governance, including verification and validation, integrated system testing, defect tracking, and readiness assessments for production deployment.
• Maintain comprehensive documentation and digital repositories, ensuring accurate project records, technical materials, equipment inventories, and well-structured SharePoint repositories that support cross-team accessibility and version control.

EDUCATION AND EXPERIENCE:

• Baccalaureate from an accredited college in Engineering, Information Technology, Computer Science, or related field or an equivalent combination of education and experience.
• 10 years of professional experience in technical operations, transportation technology and/or complex systems management.
• 6 years of Managerial/Supervisory Experience in technical operations, transportation technology and/or complex systems management.

DESIRED SKILLS:

• Strong understanding of device management, network infrastructure, service management systems, and systems testing practices.
• Proven experience managing cross-functional technical teams and coordinating with vendors or third-party solution providers.
• Ability to interpret technical diagrams, installation plans, and engineering documentation.
• Excellent organizational, communication, problem-solving, and stakeholder management skills.
• Experience within transit, fare collection, or large-scale public infrastructure environments is a plus.

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

OTHER INFORMATION

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

For 55-a eligible titles: Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

TA APPLICANTS MUST BE IN A PERMANENT CIVIL SERVICE STATUS IN THE TITLE(S). IF YOU ARE ON AN ESTABLISHED LIST, YOUR LIST NUMBER MUST BE REACHABLE TO BE CONSIDERED FOR APPOINTMENT. The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

ADDITIONAL INFORMATION

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.