Assistant Vice President - Primary Casualty

Starr; Alpharetta (GA); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Training & development

Competitive compensation

Job summary

Starr invites applications for an Assistant Vice President – Primary Casualty Claims in its U.S. operation. The AVP will lead a six-person team, drive timely and fair claim resolutions, and push process improvements across underwriting and risk management.

Strong leadership, analytics, and regulatory knowledge are essential as responsibilities include settlements, reporting, and policy development. The role emphasizes developing staff, mentoring, and delivering premier service to policyholders

Qualifications

• Bachelor’s degree required; JD, advanced degree, or professional designations preferred.
• 5+ years of casualty claims experience with emphasis on general liability.
• Strong communication, interpersonal, and organizational abilities.
• Data-driven mindset using claim management tools (PowerBI).
• Leadership experience supervising claims professionals is preferred.

Responsibilities

• Lead and manage a team of six primary casualty claims professionals.
• Oversee all aspects of the primary casualty claims process for timely and equitable resolutions.
• Review and authorize settlements beyond adjuster authority; ensure proper reserving practices.
• Analyze loss trends and provide regular management reports on outcomes and performance.
• Collaborate with underwriting, risk management, legal, and other departments.
• Develop and update claims policies and procedures with best practices.
• Handle escalated or complex claims, represent in mediations and with reinsurers.
• Foster a customer-focused culture and ensure regulatory compliance.
• Contribute to strategic initiatives, including technology enhancements.
• Participate in recruitment and onboarding of new team members.

Skills

Leadership

Communication

Data-driven

Analytical thinking

Education

Bachelor’s degree

JD or CPCU preferred

Tools

PowerBI

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Position Overview

The Assistant Vice President (AVP) – Primary Casualty Claims is responsible for leading and managing the organization’s primary casualty claims unit. The AVP will oversee a team of six claims professionals, ensuring high-quality claims management, adherence to best practices, and the achievement of timely and equitable claims resolutions. The role is also responsible for driving process improvements, supporting strategic initiatives, and providing technical expertise across a broad range of primary casualty claims.

Key Responsibilities

• Lead, mentor, and manage a team of six primary casualty claims professionals, providing guidance, performance feedback, and professional development opportunities.
• Oversee all aspects of the primary casualty claims process, ensuring claims are handled proactively, efficiently, accurately, and in alignment with company policies and regulatory requirements.
• Review and authorize claim settlements exceeding individual adjuster authority and ensure appropriate reserving practices are followed.
• Analyze loss trends and provide regular management reports highlighting claim outcomes, litigation management, large loss activity, and performance indicators.
• Collaborate with underwriting, risk management, legal, and other departments to ensure seamless claims handling and to support company goals.
• Develop and implement best practices for claims handling and assist in the creation and updating of claims policies and procedures.
• Handle escalated or complex claims directly, as appropriate, and represent the company in mediations, settlement conferences, and as a liaison with reinsurers and brokers.
• Promote a customer-focused culture, ensuring exceptional service to policyholders, claimants, and internal stakeholders.
• Ensure compliance with regulatory requirements, company standards, and industry best practices.
• Contribute to strategic planning initiatives, including technology enhancements and other process improvements.
• Participate in the recruitment and onboarding of new team members.

Qualifications

• Bachelor’s degree required; Juris Doctor (JD), advanced degree in a related field, or professional designations (ex: CPCU) preferred.
• 5+ years of progressively responsible claims experience within casualty insurance with a strong emphasis on general liability.
• Strong communication, interpersonal, and organizational abilities.
• A data driven mindset that looks to use claim management tools (PowerBI, etc.) to manage a book of claims proactively.
• Previous leadership/management experience, including direct supervision of claims adjusters or examiners is preferred.
• Excellent knowledge of claims handling principles, legal and regulatory requirements, and industry trends.
• Proven analytical, decision-making, and negotiation skills.Experience with litigation management and complex, high‑severity casualty claims.

For individuals assigned and/or hired to work in New York, Starr Insurance Companies is required by law to include a reasonable estimate of the compensation range for this role. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets: experience and training: licensure and certifications: and other business and organizational needs. A reasonable estimate of the current range is $125,000 - $150,000

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.