Assistant Vice President, Branch Manager - (DFW)

FTWCCU; Bedford (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Worth Credit Union is seeking an Assistant Vice President, Branch Manager to lead a high-performing branch in the Dallas–Fort Worth area. You will be the senior market representative, driving member experience, growth, and community presence with a focus on deposits, loans, and digital adoption.

The role emphasizes leadership, risk management, and a strong service culture, with accountability for staff development and compliance with banking regulations.

Qualifications

• Bachelor's degree in business, finance, or a related field.
• Five or more years of credit union, banking, or related financial services experience, including at least two years leading a team.
• Demonstrated record of growing member or customer relationships.
• Working knowledge of deposit and lending products and applicable regulations, including BSA/AML.
• Must be bondable

Responsibilities

• Lead a full-service branch as senior representative in the market.
• Own branch results for deposits, loans, and memberships while ensuring member experience.
• Develop and execute an annual branch business plan with cross-team collaboration.
• Manage risk, compliance, and security including BSA/AML and privacy.
• Hire, develop, and coach branch staff and manage performance.
• Drive community engagement and local market presence.
• Oversee branch operations, budgeting, and digital channel adoption.

Skills

Credit union experience

Team leadership

Relationship growth

Regulatory knowledge

Bondable

Education

Bachelor's degree in business/finance or related field

Job description

Worth Credit Union is accepting applications for Assistant Vice President, Branch Manager positions at our DFW area locations.

Assistant Vice President, Branch Manager

POSITION PURPOSE

Leads a full-service branch as the credit union's senior representative in its market. As a member-owned, not-for-profit cooperative, the credit union measures success by how well it improves the financial lives of its members and strengthens the communities it serves. The Assistant Vice President, Branch Manager owns branch results and is accountable for member experience, relationship growth, community presence, team performance, and a sound risk and control environment.

ESSENTIAL FUNCTIONS

Member Experience and Financial Well-Being

• Sets and models the branch member experience standard; ensures every interaction is prompt, accurate, and focused on the member's financial goals.
• Leads needs-based conversations that improve members' financial well-being across deposit, lending, and digital solutions.
• Resolves escalated member concerns, identifies root causes, and recommends improvements.

Branch Growth and Member Relationships

• Owns branch results for deposit growth, loan production, new memberships, and member relationship depth.
• Expands relationships by matching members with products that fit their needs and improve their financial position, including better rates, lower costs, and consolidation of outside accounts.
• Develops and executes an annual branch business plan; partners with lending, operations, and business services to serve members fully.

Community Engagement and Market Presence

• Serves as the credit union's representative leader in the local market and in the branch market; building relationships with local businesses, schools, nonprofits, civic organizations, and employer groups.
• Leads community events, financial education sessions, and outreach aligned with the credit union's community strategy.
• Encourages staff volunteerism and shares market insight with leadership.

Team Leadership and Development

• Hires, develops, and coaches branch staff; sets clear expectations and holds the team accountable to service, relationship, and compliance standards.
• Manages performance fairly and consistently in partnership with Human Resources; recommends pay, promotion, and separation actions.
• Builds bench strength by developing successors and future leaders.

Risk Management, Compliance, and Security

• Maintains a strong control environment and adherence to BSA/AML, OFAC, MIP, Regulation CC, Regulation E, privacy, fair lending, and UDAAP requirements.
• Achieves satisfactory audit and examination results and resolves findings on time.
• Serves as Branch Security Officer and protects members from fraud, scams, and elder financial exploitation.

Branch Operations and Financial Management

• Ensures accurate balancing, cash management, and dual control.
• Manages the branch budget and labor costs; drives adoption of digital and self-service channels.
• Maintains branch facilities to credit union standards and reports results to leadership.

MEMBER-FIRST CONDUCT STANDARD

Growth comes from serving members well. The AVP, Branch Manager ensures the branch team:

• Recommends products and services based on each member's needs and goals, and explains terms, costs, and alternatives clearly.
• Opens accounts, enrolls services, and originates loans only with the member's informed consent.
• Never meets a goal through products a member does not need, did not request, or will not use.
• Raises concerns about practices that could work against members, without fear of retaliation.

Results are assessed on how they were achieved as well as what was achieved.

QUALIFICATIONS

Required

• Bachelor's degree in business, finance, or a related field, or equivalent experience.
• Five or more years of credit union, banking, or related financial services experience, including at least two years leading a team.
• Demonstrated record of growing member or customer relationships.
• Working knowledge of deposit and lending products and applicable regulations, including BSA/AML.
• Must be bondable

Preferred

• Consumer and small business lending experience; NMLS registration where required.
• Established community or civic involvement in the branch market.
• Bilingual in English and Spanish.