Assistant Technology Specialist Manager

Grand Valley State University; United States; On-site; USD 46,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Employer retirement contributions

Tuition waiver

Wellness resources

Job summary

Grand Valley State University is seeking an Associate to support multimedia technology for simulation events. You will troubleshoot hardware/software, set up and maintain equipment, and assist with media production for faculty and students.

The role includes workshops, inventory management, and ensuring data security. Applicants should have an Associate degree (Bachelor’s preferred), excellent communication, and flexibility to work events.

Qualifications

• Outstanding communication, organizational, attention to detail, and interpersonal skills; team player.
• Experience with Information Technology (IT) systems and proficiency in Microsoft Office Suite; ability to learn new software.
• Flexibility in schedule due to Simulation Center event times; ability to navigate challenging workplace situations.

Responsibilities

• Assist in providing multimedia technology support for faculty, staff, and students during simulation events.
• Troubleshoot hardware and software issues and simulation equipment failures.
• Support setup, resetting, storage, and technical support for simulation systems.
• Prepare and maintain equipment, media, computers, and materials for simulation learning.
• Support digital media use, web stream creation, content distribution, data backup, and troubleshooting.
• Record and edit videos for faculty.
• Assist in workshops and training sessions for faculty and staff on simulation multimedia technology and video capture.
• Monitor and maintain inventory of multimedia supplies and equipment.
• Ensure data confidentiality and security of recorded simulation content.

Skills

Communication

Organizational skills

Attention to detail

Interpersonal skills

Team player

Flexibility

Education

Associate degree

Bachelor’s degree (preferred)

Tools

Microsoft Office Suite

Job description

JOB CLASSIFICATION & BENEFITS

Minimum starting salary of $51,390; commensurate with experience Comprehensive benefits package includes medical, vision, dental, and life insurance, generous employer retirement contributions, wellness resources, and tuition waiver, effective on the date of hire.

PRIMARY DUTIES

1. Assists in providing multimedia technology support for faculty, staff, and students specific to simulation events.
2. Assist with troubleshooting hardware and software issues and simulation equipment failures.
3. Assist the Multimedia Manager in setting up, resetting, storing, and providing technical support for simulation systems.
4. Prepares and maintains equipment, media, computers, and materials related to simulation learning.
5. Supports digital media use, web stream creation, content distribution, data backup, and troubleshooting.
6. Records and edits videos for faculty.
7. Works with the Multimedia Manager to conduct workshops and training sessions for faculty and staff on simulation multimedia technology and the video capture system.
8. Monitors and maintains inventory of multimedia supplies and equipment by keeping inventory management system up to date.
9. Ensures data confidentiality and security of recorded simulation content.
10. Support the development and implementation of policies, procedures, and best practices consistent with the Simulation Center mission, vision, values and strategic plan.
11. Actively seek professional development opportunities.
12. Supports the Simulation team during simulated educational scenarios when needed including patient simulator upkeep, programming, and operation.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Associate’s degree. Outstanding communication, organizational, attention to detail, and interpersonal skills and a team player. Experience with Information Technology (IT) systems. Proficient in Microsoft Office Suite with capacity to learn new software systems required. Demonstrated experience to successfully handle multiple demands efficiently. Demonstrated experience to successfully navigate challenging situations in the workplace, while using good judgement. Demonstrated experience to successfully maintain satisfactory work performance and attendance records. Ability to successfully maintain positive intercultural and interpersonal relationships. Flexibility in schedule is required due to Simulation Center event times.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES

Bachelor’s degree. Database and multimedia maintenance and administration experience preferred. Two years of experience in simulation or technical services. Experience in higher education and simulation methodology preferred. Prior employment in a simulation center or healthcare education environment preferred.

WORKING CONDITIONS

Standard hours: 7:00 AM – 4:00 PM; time flex based on events. Flex hours: 11:00 PM – 8:00 PM on days with evening events (approximately 1-2 days per week) If there is a Saturday event, a day off will be flexed during the following week, when feasible. Normal office environment. Some travel may be required.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Applicants must be legally authorized to work in the United States and must not require sponsorship now or in the future.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability.

GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request.

See www.gvsu.edu/equalopportunity/.

Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.

University policy extends protections to additional identities.

At Grand Valley State University, we empower learners in their pursuits, professions, and purpose.

The university enriches society through excellent teaching, active scholarship, advancement of equity, and public service.

The GVSU community is collaborative, inclusive, self-aware, goal- and growth-oriented.

We value connection with fellow Lakers, both student and professional colleagues, and strive to challenge our existing state with innovative strategies.

We are dedicated to student success, and the well-being of our community as a whole.

Read more about our Reach Higher 2025 strategic plan and process.

TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).