Assistant, Talent & Culture

Universal Studios Hollywood; Los Angeles (CA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Paid leave

Tuition reimbursement

Employee discounts

Job summary

NBCUniversal is seeking an on-site Human Resources Assistant to provide in-person support for Team Members on benefits, payroll, and attendance, while handling perks cash transactions and HR administration tasks. The role emphasizes customer service, data accuracy, and cross-team coordination.

Applicants should have a high school diploma, 1+ year experience, and strong Microsoft Office skills. Weekend/holiday/night availability is required.

Qualifications

• High School diploma required.
• 1+ years of internships or work experience in a professional environment.
• Proficiency with Microsoft Office (Outlook, Excel, PowerPoint, Word).
• Experience with customer service in a guest-facing industry.
• Flexibility to work weekends, holidays and nights as required.

Responsibilities

• Interact with Team Members daily and guide to the appropriate service.
• Assist with questions on personnel status, pay, leaves and benefits.
• Support HR with eligibility checks, record management and inquiries.
• Answer calls politely to meet Team Members' needs.
• Assist with recognition programs and distribute giveaways.
• Sign up Team Members for activities and perks.
• Handle cash transactions supporting Team Member Perks.
• Perform other duties as assigned.

Skills

Customer service

Verbal and written communication

Organization

Multi-tasking

Self-starter

Team collaboration

Education

Bachelor’s degree in HR/Business/Communication

High School diploma

Tools

Microsoft Office

Job description

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

The Human Resources Assistant at Team Member Central will provide exceptional “in person” support to Team Member inquiries in a number of areas related to benefits and individual needs related to their employment. Cash handling skills are used to support the selling of Team Member Perk items. This position will help Team Members navigate the resources and tools available as it relates to employee self-service and connect Team Members with the appropriate HR representatives when necessary. This position will also assist with HR Administration, Community & Wellness.

Here you can:

• Interact and support with Team Members on a daily basis, responding to their questions and guiding them to the appropriate service.
• Assist the Team Members with questions regarding their personnel status, pay, leave of absence, healthcare benefits and Wellness inquires.
• Support Human Resources team with various tasks including but not limited to daily eligibility checks, record management and general inquires.
• Answer phone calls politely and efficiently to meet and exceed all Team Members needs and requests.
• Assist Team Members with recognition programs.
• Distribute company giveaways.
• Assist Team Members with signing up for various activities.
• Responsible for cash handling transactions supporting the company’s Team Member Perks offerings.
• Perform other duties as assigned

Qualifications

Here you'll need:

• High School diploma
• 1+ years of internships or work experience in a professional work environment.
• Highly proficient with Microsoft Office (Outlook, Excel, PowerPoint, Word)
• Experience with customer service in a guest/customer facing industry.
• Flexibility with their schedule with availability to work on weekends, holidays and nights as required

What we'll look for:

• Bachelor’s degree from a four-year college or university in Human Resources, Business, Communication or related field is highly preferred
• Professional and personable with the ability to exercise sound judgment when dealing with sensitive matters
• Flexible and adaptable in a fast-paced environment
• Ability to work with others and collaborate throughout the organization
• Proven ability to be a Self-starter, motivated and proactive on the job.
• Solid organization skills, detail oriented, and ability to handle multiple tasks and assignments
• Excellent verbal and written communication
• Can easily multi task and manage multiple projects

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $45,000 - $55,000.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [e-mail].