Supervisor Entertainment

Entertainment Places; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free park admission

Discounts on park admission for family

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

Sesame Place is hiring an Entertainment Supervisor to lead a dynamic entertainment team and ensure world-class guest experiences. You will coordinate rehearsals, schedules, and show productions, while guiding cast and crew through training, feedback, and performance development.

The role requires coaching on choreography and movement, managing guest service issues, and maintaining safety and grooming standards across all shifts. A high school diploma and leadership exposure are preferred.

Qualifications

• Three months in a leadership role or equivalent experience.
• Strong guest service and communication skills.

Responsibilities

• Provide exemplary service and ensure Entertainment Standards are met.
• Monitor administrative tasks including schedules, calendars, and archives.
• Assist with auditions & casting; teach movement and choreography.
• Train, coach, and develop cast/crew performance.
• Oversee show direction for costumed character shows and other products.
• Ensure safety procedures and grooming guidelines are followed.
• Resolve guest service issues promptly and professionally.

Skills

Leadership

Customer service

Multi-tasking

Communication

Education

High School Diploma

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do

• We are seeking an Entertainment Supervisor who will be responsible for providing exemplary service and ensure Entertainment Standards are met including resolving guest concerns, investigating, and providing recommendations to correct reoccurring guest issues, ensuring all team members are providing the highest level of guest courtesy, recognizing, and rewarding team members who provide exemplary service.
• You will: Monitor administrative responsibilities such as, punch lists, rehearsal schedules, production archives, production calendars & timelines
• Assist with department auditions & casting
• Teach all movement elements of a show, including new choreography as needed.
• Train, evaluate, coach, and develop the performance of the cast/crew in your assigned venue/area.
• Administering feedback sessions and evaluations in a timely manner.
• Various tasks for assigned venue/area to include, but not limited to, monitoring team member hours and show schedule, team member documentation, updating/maintaining team member files, checking/responding to email in a timely manner, and assisting guests when necessary
• Provide show direction for all costumed character shows, as well as other show product as assigned.
• Assist the Entertainment Leaders in all supervisory capacities
• Oversee the performance and productivity of all location team members and assistant supervisors
• Resolve all Guest Service matters for the department in a professional and timely manner
• Supervise team members and assistant supervisors while enforcing and complying safety procedures and guidelines
• Responsible for the training and counseling of team members and assistant supervisors while ensuring and complying with all SEA grooming guidelines and employment standards
• Complete appropriate paperwork and administer discipline in a timely manner
• Ensure compliance of Child Labor Laws with regards to breaks, lunches and hours worked per day
• Establish and maintain a positive atmosphere which ensures the highest level of team member while supporting and demonstrating exemplary guest service
• Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) lifting and reporting unsafe situations

What it takes to succeed

• A passion for customer service
• Excellent multi-tasking and time management skills
• Outstanding communication and problem-solving abilities
• Active listener with the ability to anticipate guests’ needs
• Ability to work in a team to promote and ensure a safe and secure environment
• High level of guest hospitality skills, interpersonal skills and the ability to multi-task

What else is important

• Minimum of three (3) months experience in a leadership position or equivalent external experience
• No significant performance deficiencies within a 1-year period.
• High School Diploma preferred
• General knowledge of theatrical operation required
• Valid driver's license to operate parade floats required
• Must have availability that meets the business needs of the position
• High level of guest hospitality skills, interpersonal skills and the ability to multi-task required
• High level of verbal and written communication skills required
• Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines
• Willingness to comply with all SEA grooming guidelines and employment standards
• Flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement
• Ability to stand, walk, and work for prolonged periods of time in extreme weather conditions

The perks of the position

• Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.