Assistant Supervisor, Merchandise (Photo)

Entertainment Places; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment in Orlando is seeking enthusiastic ambassadors to lead a photography team and deliver exceptional guest experiences. You will supervise photo operations, coordinate schedules, and ensure equipment readiness for daily events across the park.

The role requires 2 years in photography, strong guest-service skills, and the ability to motivate staff. A HS diploma is required, with preferred prior assistant supervisor experience at a theme park.

Qualifications

• 2 years experience in the photography field.
• At least 18 years of age.
• High school diploma or equivalent.
• Previous Assistant Supervisor experience at a theme park preferred.
• Outgoing, able to provide great guest service.
• Ability to self-motivate as well as motivate ambassadors.
• Strong basic math and cash handling skills.
• Basic knowledge of computers with ability to work with Windows-based software.

Responsibilities

• Lead and inspire a team to deliver great guest experiences from the get-go.
• Oversee the policies and procedures, personnel, sales and merchandise, security and safety of all merchandise locations.
• Prepare photo equipment and testing of equipment daily.
• Frequent interaction with 3rd party photography company vendor for digital and ride photography.
• Create rotation schedule/break sheet for photography team to ensure all daily events are covered and accounted for.
• Train new ambassadors on photo systems and digital cameras.
• Provide and lead team to deliver superior guest service.
• Ensure excellent customer service by responding to customer requirements, expectations, and needs.

Skills

Photography

Team leadership

Guest service

Cash handling

Windows-based software

Education

High school diploma

Tools

Photo equipment

Digital cameras

Photo booths

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

You’ll help lead and inspire a team to deliver great guest experiences from the get-go. You will oversee the policies and procedures, personnel, sales and merchandise, security and safety of all merchandise locations.

You will also:

• Prepare photo equipment and testing of equipment daily.
• Frequent interaction with 3rd party photography company vendor for digital and ride photography.
• Create rotation schedule/break sheet for photography team to ensure all daily events are covered and accounted for.
• Participate on various photo shoots including animal and character interactions.
• Train new ambassadors on photo systems and digital cameras.
• Provide and lead team to deliver superior guest service
• Ensure excellent customer service by responding to customer requirements, expectations, and needs
• Regularly keeps ambassadors motivated and energized
• Open and close facility in accordance with established procedures
• Follow up on daily operational needs and communicate all facility issues as appropriate
• Troubleshoot and repair lockers, photo equipment, photo booths, haystack dryers and other equipment
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
• Ensure meal and rest periods are provided to ambassadors as required by Company policy
• Successfully monitor labor management for operation (ex: sales goals, labor, line schedule targets, and progress updates to the team throughout the day)
• Monitor stock inventory for facility, to include damage and min/max, and elevate issues to Supervisor
• Monitor safety of ambassadors and merchandise facilities
• Sign off on customer refunds up to $50.00
• Maintain safety and integrity of assigned location; ensures ambassadors follow safety procedures in accordance with established safety guideline and take appropriate action; ensures ambassadors have appropriate PPE for work location
• Oher duties as assigned
• Occasionally assist other locations and areas in the park as needed

What it takes to succeed:

• 2 years experience in the photography field
• At least 18 years of age
• High school diploma or equivalent
• Previous Assistant Supervisor experience at a theme park preferred
• Outgoing, able to provide great guest service and interact favorably with public
• Ability to self-motivate as well as motivate ambassadors
• Strong basic math and cash handling skills
• Basic knowledge of computers with ability to work with Windows-based software
• Basic knowledge of financial terms for revenue department
• Able to work indoors and outdoors in all weather conditions; ability to lift 50+ lbs. (preferred)
• Strong written/verbal communication skills
• Able to handle multiple tasks in a fast-paced work environment
• Able to stand, sit and/or walk for prolonged periods of time

The perks of the position:

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER.

ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We're also committed to helping ambitious people achieve their professional best. We're always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.