Assistant Supervisor, Entertainment

SeaWorld Entertainment; Langhorne (Bucks County); On-site; USD 30,000 - 50,000; Full time

Job summary

Join an exciting team at a renowned theme park where you can make a difference as an Entertainment Assistant Supervisor! This role is perfect for those who thrive in a dynamic environment and have a passion for delivering exceptional guest experiences. You will be instrumental in overseeing daily operations, training performers, and ensuring the highest standards of service are met. With opportunities for personal and professional growth, this position allows you to engage with guests and create unforgettable memories. If you are enthusiastic, dedicated, and ready to take on a leadership role, this is the perfect opportunity for you!

Benefits

FREE park admission

Discounts on park admission tickets

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Qualifications

• Passion for customer service and excellent communication skills.
• Ability to manage and train team members effectively.

Responsibilities

• Oversee daily operations of the entertainment department and ensure service standards.
• Train and evaluate performers while managing guest service matters.

Skills

Customer Service

Multi-tasking

Time Management

Communication Skills

Problem-solving

Active Listening

Education

High School Diploma

Tools

Cleaning Chemicals

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do:
We are seeking an Entertainment Assistant Supervisor who can bring our theme park to life! Vision, creativity, innovation, and an unyielding commitment to excellence are all critical to helping our entertainment department function. You will:

• Provide exemplary service and ensure Entertainment Standards are met including resolving guest concerns, investigating, and providing recommendations to correct reoccurring guest issues, ensuring all team members are providing the highest level of guest courtesy, recognizing, and rewarding team members who provide exemplary service.
• Assist Entertainment supervisors with overseeing the daily operation of the entertainment department including cleanliness, crowd control, and safety.
• Entertainment Assistant Supervisors may be scheduled in a performer and/or costume character roles to cover daily positions as needed.
• Train, evaluate, coach, and develop the performers within the entertainment department, administering feedback sessions and evaluations in a timely manner.
• Handle Guest Service matters in a timely manner according to departmental procedures.
• Supervise team members while enforcing and complying with safety procedures and guidelines.
• Complete appropriate paperwork and administer discipline in a timely manner.
• Ensure compliance with Child Labor Laws regarding breaks, lunches, and hours worked per day.
• Manage daily staffing assignments.
• Various tasks for assigned venue/area to include, but not limited to, monitoring team member hours and show schedule, team member documentation, updating/maintaining team member files, checking/responding to email in a timely manner, and assisting guests when necessary.
• Responsible for accurately recording team member labor hours.
• Establish and maintain a positive atmosphere which ensures the highest level of team member support while demonstrating exemplary guest service.

What it takes to succeed:

• A passion for customer service.
• Excellent multi-tasking and time management skills.
• Outstanding communication and problem-solving abilities.
• Active listener with the ability to anticipate guests’ needs.
• Ability to work in a team to promote and ensure a safe and secure environment.
• High level of guest hospitality skills, interpersonal skills, and the ability to multi-task required.
• High school diploma preferred.
• General knowledge of theatrical operation required.
• High level of verbal and written communication skills.

What else is important:

• Must be 16 years of age.
• Valid driver's license to operate parade floats required.
• Minimum of one (1) complete season or equivalent as a performer or equivalent external experience.
• No significant performance deficiencies within a 1-year period.
• Ability to lift, push, pull, and/or carry up to 50 lbs.
• Position engages in extensive walking and standing throughout entire work shift.
• Perform the following physical activities: kneeling, squatting, bending floor-to-waist/waist-to-overhead, reaching overhead, simple grasp, and fine hand manipulation tasks (use of tools/keyboard/writing).
• Perform cleaning duties, including the use of cleaning chemicals.
• Willingness to comply with all SEA grooming guidelines and employment standards.
• Ability to work indoors and outdoors, in varying weather, including extreme heat.
• Flexible, consistent availability (including nights, weekends, and holidays) and adherence to our Holiday and Availability agreement.
• Consistently practice safe work habits.
• Ability to successfully complete all legal, company, and department training requirements within established timelines.

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission.
• Discounts on park admission tickets and passes for family and friends.
• Park discounts on food, merchandise, etc.
• Scholarship opportunities.
• Exclusive employee events and giveaways.

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.