Assistant Supervisor, Guest Arrival

Entertainment Places; Philadelphia (Philadelphia County); On-site; USD 30,000 - 50,000; Part time

Job summary

Join a vibrant team at an exciting venue where you can make a difference! As an Assistant Supervisor, you will lead and inspire a dedicated group of Ambassadors to create unforgettable experiences for guests. You'll oversee various Guest Arrival areas, ensuring the highest standards of service while fostering a positive atmosphere. This role offers a dynamic work environment, where teamwork and enthusiasm shine. If you're passionate about delivering exceptional guest experiences and enjoy a fast-paced setting, this opportunity is perfect for you. Embrace the joy of working in a place that brings smiles to families and friends from all over!

Benefits

FREE park admission

Discounts on park admission tickets

Discounts on food and merchandise

Scholarship opportunities

Exclusive employee events and giveaways

Qualifications

• At least 18 years old and valid state driver’s license required.
• Outstanding communication and problem-solving skills are essential.

Responsibilities

• Supervise, train, and counsel Ambassadors in Guest Arrival areas.
• Maintain a clean and safe environment for guests and team members.

Skills

Outstanding communication skills

Public speaking

Problem-solving

Interpersonal skills

Flexibility in working varied hours

Education

Related Bachelor’s degree

Tools

MS Office

Job description

Assistant Supervisor, Guest Arrival

Assistant Supervisor, Guest Arrival

Apply locations Sesame Place Philadelphia time type Part time posted on Posted Yesterday job requisition id JR120625

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do:

Help lead and inspire a team to deliver great guest experiences from the get-go. You’ll model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with.

Get ready to help us show our best right when guests first show up! You will supervise, train, and counsel Ambassadors and perform the job duties you’re supervising in Guest Arrival areas such as:

• Parking Lot
• Ticketing
• Turnstiles
• Reservation Check-In Area
• Track labor, including daily scheduling and break management
• Oversee opening and closing procedures
• Maintain a clean and safe environment for all team members, guests, and animals
• Develop team members through training, feedback and coaching
• Ensure compliance with all relevant regulations and policies
• Create and maintain team rotation grid
• Respond to guest and team member needs
• Report project status to Supervisors and Managers
• Ensure strict adherence to all cash handling procedures

What it takes to succeed:

• During peak season, at least 4 days of unrestricted availability with one day being a weekend day, and availability to work holidays
• During the off season, at least 3 days of unrestricted availability with one day being a weekend day, and availability to work holidays
• At least 18 years old
• Valid state driver’s license
• Ability to complete CPR/AED training/certification
• Ability to be certified on all attractions
• Outstanding communication, public speaking, problem solving and interpersonal skills
• Ability to remain calm and professional during challenging situations
• Computer proficiency with MS Office
• Comfortable working outdoors, around water and at heights up to 350 ft.
• Previous cash handling experience and ability to work multiple selling systems
• Ability to train on and use protective gear
• Flexibility in working varied hours
• Related Bachelor’s degree preferred
• Previous leadership experience highly desirable

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.