Assistant Supervisor, Food and Beverage

SeaWorld Entertainment; Langhorne (Bucks County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at a leading entertainment venue, where you will play a vital role in creating memorable experiences for guests. As an Ambassador, you will ensure exceptional service, oversee food preparation, and lead a motivated team. This role offers the chance to thrive in a fun, fast-paced environment while making a positive impact on visitors' experiences. With opportunities for growth and development, you will be part of an organization that values your contributions and fosters a culture of teamwork and enthusiasm. If you're ready to embrace a rewarding challenge, this position is perfect for you!

Benefits

FREE park admission

Discounts on park admission tickets

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Qualifications

• 1-3 months related experience or equivalent education.
• Strong communication skills and ability to work in fast-paced environments.

Responsibilities

• Provide superior guest service and maintain a positive attitude.
• Supervise and train ambassadors while ensuring food safety.

Skills

Guest Service

Communication Skills

Team Leadership

Food Safety Knowledge

Ability to Lift 50 Pounds

Multi-tasking

Education

High School Diploma or Equivalent

ServSafe Certification

Tools

Kitchen Equipment

Cash Registers

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do:

You’ll provide the highest level of guest service and satisfaction. Your positive attitude and can-do spirit will make all the difference as you help guests create positive, lasting memories through great eating experiences. This position also:

• Provides and leads team to deliver superior guest service
• Regularly keeps ambassadors motivated and energized
• Opens and closes facilities in accordance with established procedures
• Provides menu and park information to guests
• Monitors equipment and reports any problem to proper personnel
• Ensures meal and rest periods are provided to ambassadors as required by company policy
• Sets up and monitors queue lines
• Records moneybag recaps and completes task on station task lists
• Monitors stations to assure food looks pleasing and is portioned in accordance to recipes
• Monitors temperature of food and equipment in accordance with established HACCP plan and takes appropriate action
• Supervises and trains ambassadors
• Authorizes ambassador over-rings
• Monitors food waste and assists with educating ambassadors on waste procedures
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws including training ambassadors; planning, assigning and directing work; assessing performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
• Enthusiastically represents the park by displaying a positive attitude, maintaining a high level of energy and commitment to quality throughout all aspects of the job
• Prepares and serves food for park guests
• Cleans facilities, operates kitchen equipment and cash registers, assists with training and supervision of ambassadors
• Ensures excellent guest service by responding to guest requirements, expectations and needs
• Other duties as assigned
• Assists other locations and areas throughout the park as needed

What it takes to succeed:

• One to three months of related experience or equivalent combination of education and experience
• Successfully pass ServSafe exam prior to starting
• Able to pass Alcohol training upon selection
• Able to pass Food Handlers test and maintain valid Food Handlers card
• Strong written/verbal communication skills
• Able to frequently lift/move up to 50 pounds with or without accommodation
• Able to stand for prolonged periods of time
• Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
• Able to handle multiple tasks and work in a fast-paced environment
• Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.