Assistant Supervisor - Assistant Catering Manager

Utah Valley University; Orem (UT); On-site; USD 21,000 - 33,000; Part time

Job summary

Utah Valley University is seeking a part-time Assistant Catering Manager to help lead catering operations and deliver exceptional service for campus events.

Working under the direction of the Catering Associate Director, this position supports daily department operations, including hiring, training, and scheduling staff, coordinating office activities, and working with clients to ensure successful special events.

Qualifications

• Associate degree or any combination of education and/or experience totaling at least two years.
• Strong customer service mindset and ability to manage events.
• Experience with catering operations and staff scheduling is preferred.

Responsibilities

• Support daily catering department operations under the Catering Associate Director.
• Hire, train and schedule student staff for events.
• Coordinate office activities and document all event details and client communications.
• Work with clients to ensure successful events and high-quality service.
• Assist in staffing coverage and take on catering management duties in the manager's absence.

Skills

Customer Service

Staff Training

Operations Improvement

Computers

Communication

Team Leadership

Event Setup/Service

Education

Associate degree

Tools

Caterease

Job description

Utah Valley University is seeking a part-time Assistant Catering Manager to help lead catering operations and deliver exceptional service for campus events. Working under the direction of the Catering Associate Director, this position supports daily department operations, including hiring, training, and scheduling staff, coordinating office activities, and working with clients to ensure successful special events. The ideal candidate thrives in a fast-paced environment, maintains a positive attitude, and enjoys helping a team deliver high-quality service. This role also provides the opportunity to take on catering management responsibilities in the manager’s absence.

Schedule

Monday to Friday, 9 am to 3:30 pm, sometimes Saturday and Sunday.

• Supports the Catering Department through appropriate use of phone handling, emails, scheduling of appointments, greeting guests, answering general and specific inquiries, reporting data as needed, and maintaining accurate records, while providing excellent customer service to the internal and external clients.
  
• Assigns duties and schedules of student employees and coordinates events to ensure staff arrive on time, dressed in complete uniform, and the event is set up and served on time. Works collaboratively with fellow employees and managers. Possesses the ability to recognize the value of teamwork and different perspectives throughout the department to resolve conflicts respectfully and in a timely manner. Demonstrates and leads with an engaging, positive attitude. Trains Catering Lead employees as to their individual responsibilities on daily events, weekly tasks, and monthly tasks.
  
• Maintains inventories of catering supplies and equipment. Responsible for inventory control and ordering of equipment, catering supplies, paper, and linen as needed. Travels to off-site catering locations.
  
• Evaluates and recommends personnel needs and advancements, as well as concerns within the department. Performs other job-related duties as assigned.
  

• Graduation from an accredited institution with an associate's degree or any combination of education and/or experience related to the position classification summary totaling a minimum of two years.
  

Licenses or Certifications

• Valid Driver's License
  
• Food Handler's Permit
  

Knowledge

• Knowledge and experience using the catering software Caterease.
  
• Knowledge and understanding of human relationships.
  
• Knowledge of health and cleanliness standards for food preparation and presentation.
  
• Knowledge of catering event staffing needs.

Skills

• Skills in customer satisfaction with an appreciation of customer expectations and demands.
  
• Skills in employee development and performance management.
  
• Skills in examining and re-engineering operations and procedures, formulating policies, developing, and implementing new strategies and procedures.
  
• Skills in the use of computers, preferably in a PC, Windows-based operating environment.
  
• Skills in communicating effectively with tact, professionalism, and diplomacy.
  
• Skills in teamwork with the ability to lead and motivate staff.
  
• Skills in excellent service from setup to breakdown.

Abilities

• Ability to work efficiently and keep calm under pressure.
  
• Ability to work quickly but efficiently with a keen eye for detail.
  
• Ability to work long hours in a stressful environment.
  
• Ability to work a flexible schedule, including nights and weekends.
  
• Ability to communicate effectively, both verbally and in writing.
  
• Ability to develop and maintain record-keeping systems and procedures.
  
• Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.