Assistant Supervisor, Aquatics

SeaWorld; Pennsylvania; On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Free park admission

Discounts on park tickets for family/f

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events and gifts

Job summary

Sesame Place is seeking an Aquatics Assistant Supervisor to lead a shift of water safety Ambassadors and uphold guest service standards. You will supervise tasks, schedules, and safety compliance while promoting a positive team atmosphere.

Requirements include a passion for service, strong communication and problem-solving abilities, and the completion of American Red Cross lifeguard trainings (First Aid, CPR, AED). Outdoor, indoor work and flexible availability are essential.

Qualifications

• Passion for customer service and guest satisfaction.
• Excellent multitasking and time management skills.
• Strong communication and problem solving abilities.
• Active listener with guest needs awareness.
• Team player focused on safety and service.
• Willing to complete ARC lifeguard trainings (First Aid, CPR, AED).
• Maintain park knowledge and safety proficiency.
• Flexible to assist with setup/breakdown and varied duties.

Responsibilities

• Supervise a shift of water safety Ambassadors and maintain high service standards.
• Complete Ambassador audits and monitor attendance and performance.
• Assign breaks and schedules while ensuring Child Labor compliance.
• Assist training and counseling of Ambassadors and Senior Guards.
• Oversee safety procedures and park policies during operations.
• Ensure open/close procedures and timely completion of tasks.

Skills

Customer service

Multitasking

Communication

Active listening

Teamwork

Lifeguard certification

Safety awareness

Education

High School Diploma or GED

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do:

As an Aquatics Assistant Supervisor, you’ll be responsible for supervising a shift of water safety Ambassadors. You will establish and maintain a positive atmosphere which ensures the highest level of ambassador performance and guest service while enforcing and complying with safety procedures and guidelines. You will also:

• Provide exemplary Service and ensure Operations Standards are met
• Complete Ambassador audits.
• Assign Ambassador break and rotation schedules, ensure compliance of Child Labor Laws with regards to breaks, lunches and hours worked per day
• Assist Operations supervisor with the training and counseling of Ambassadors and Senior Guards
• Supervise Ambassadors and Senior Guards for maximum productivity while enforcing and complying with safety procedures, guidelines and park policies and procedures
• Comply with the area opening and closing procedures and ensure all Ambassadors complete tasks within a timely manner
• Monitor and track Ambassador attendance, performance, and complete appropriate paperwork and administer discipline

What it takes to succeed:

• A passion for customer service
• Excellent multi-tasking and time management skills
• Outstanding communication and problem-solving abilities
• Active listener with the ability to anticipate guests’ needs
• Ability to work in a team to promote and ensure a safe and secure environment
• Successfully pass the company provided and paid American Red Cross lifeguard certification trainings to include First Aid, CPR, and AED.
• Maintain an acceptable level of proficiency of park knowledge, water rescue, CPR/AED, and First Aid Skills.
• Ability to assist with pre and post season setup and breakdown on a limited basis. This involves both administrative and outside work
• Flexibility to perform varied duties

What else is important:

• At least 18 years of age, preferred
• At least two (2) months of Ambassador experience or equivalent external experience
• High School Diploma or GED equivalent, preferred
• Must be able to act responsibly with a high attention to safety
• Must be able to lift, push, pull and/or carry up to 50 lbs
• Position engages in extensive walking and standing throughout entire work shift
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
• Perform cleaning duties; including use of cleaning chemicals
• Must be willing to comply with all SEA grooming guidelines and employment standards
• Must be able to work indoors and outdoors, in varying weather, to include extreme heat
• Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement
• Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations
• Ability to successfully complete all legal, company and department training requirements within established timelines

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways
  

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.