Assistant Supervisor, Aquatics

SeaWorld Parks & Entertainment; Langhorne (Bucks County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park tickets for family and friends

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events and giveaways

Job summary

Join SeaWorld Parks & Entertainment as an Aquatics Assistant Supervisor in Langhorne, PA. You'll supervise water safety Ambassadors and ensure high standards of guest service and safety protocols are followed. Your responsibilities include training staff, managing schedules, and maintaining a positive environment.

The ideal candidate has a passion for customer service and lifeguard certifications. Compensation includes perks like park admission and discounts.

Qualifications

• At least 18 years of age, preferred.
• At least two months of Ambassador experience or equivalent external experience.
• Must successfully pass lifeguard certification trainings.

Responsibilities

• Supervise a shift of water safety Ambassadors.
• Ensure Operations Standards are met and provide exemplary service.
• Assign break and rotation schedules according to labor laws.

Skills

Customer service

Multi-tasking

Communication

Problem-solving

Teamwork

Active listening

Education

High School Diploma or GED

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What You Get To Do

As an Aquatics Assistant Supervisor, you’ll be responsible for supervising a shift of water safety Ambassadors. You will establish and maintain a positive atmosphere which ensures the highest level of ambassador performance and guest service while enforcing and complying with safety procedures and guidelines. You will also:

• Provide exemplary service and ensure Operations Standards are met
• Complete Ambassador audits
• Assign Ambassador break and rotation schedules, ensure compliance with Child Labor Laws with regards to breaks, lunches and hours worked per day
• Assist Operations supervisor with the training and counseling of Ambassadors and Senior Guards
• Supervise Ambassadors and Senior Guards for maximum productivity while enforcing and complying with safety procedures, guidelines and park policies and procedures
• Comply with the area opening and closing procedures and ensure all Ambassadors complete tasks within a timely manner
• Monitor and track Ambassador attendance, performance, and complete appropriate paperwork and administer discipline

What It Takes To Succeed

• A passion for customer service
• Excellent multi-tasking and time management skills
• Outstanding communication and problem-solving abilities
• Active listener with the ability to anticipate guests’ needs
• Ability to work in a team to promote and ensure a safe and secure environment
• Successfully pass the company provided and paid American Red Cross lifeguard certification trainings to include First Aid, CPR, and AED
• Maintain an acceptable level of proficiency of park knowledge, water rescue, CPR/AED, and First Aid Skills
• Ability to assist with pre and post season setup and breakdown on a limited basis. This involves both administrative and outside work
• Flexibility to perform varied duties

What Else Is Important

• At least 18 years of age, preferred
• At least two (2) months of Ambassador experience or equivalent external experience
• High School Diploma or GED equivalent, preferred
• Must be able to act responsibly with a high attention to safety
• Must be able to lift, push, pull and/or carry up to 50 lbs
• Position engages in extensive walking and standing throughout entire work shift
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
• Perform cleaning duties; including use of cleaning chemicals
• Must be willing to comply with all SEA grooming guidelines and employment standards
• Must be able to work indoors and outdoors, in varying weather, to include extreme heat
• Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement
• Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations
• Ability to successfully complete all legal, company and department training requirements within established timelines

Perks

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.