Assistant Studio Manager

Sweathouz; Northern (KY, SC); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid training

Medical/Dental/Vision

Friendly atmosphere

Room for growth

Free SweatHouz membership

Job summary

SweatHouz is seeking a Studio Manager to lead membership sales and guest experience at our Kentucky studio. You will work with the Studio Manager and team to hit studio goals and maintain SweatHouz culture.

The role emphasizes leadership, customer service excellence, and community partnerships, with non-traditional hours and room for growth within a friendly, team-oriented environment.

Qualifications

• College degree required.
• 1 year of management experience, preferably in spa/salon/fitness.
• 3–5 years of membership sales and customer service experience required.
• Strong leadership experience with coaching/mentoring success is a plus.
• Love for customer service and making people happy.
• Experience with MindBody or similar CRM/POS is a plus.
• Strong communication skills and ability to set clear expectations.

Responsibilities

• Sell memberships alongside the Studio Manager and team to hit studio goals.
• Provide high-level customer service and hospitality to SweatHouz clients.
• Mentor and coach studio staff to maintain personable, client-oriented service.
• Maintain SweatHouz culture and assist with SOPs to support growth objectives.
• Develop partnerships in the community to raise awareness.
• Oversee studio-level purchasing, receiving, and supply inventory.

Skills

Customer service

Leadership

Communication

Organization

CRM/MindBody

Sales

Brand passion

Schedule flexibility

Education

College Degree

Tools

MindBody

Job description

Description

• Communicate and exude SweatHouz Brand principles in everything you do.
• Sell memberships alongside the Studio Manager and your team to achieve studio specific goals.
• Provide high-level customer service and exceptional hospitality to SweatHouz clients, handling client issues and concerns in a positive and timely manner.
• Guest Experience and Retention: We strive to create a studio experience that will excite people about their first time and encourage their continued loyalty.
• Help train, motivate, direct, coach and evaluate all studio staff, creating and maintaining a team that is highly personable, client-oriented and committed to achieving and exceeding both the studio and company sales goals.
• Maintain the SweatHouz distinct culture and community.
• Work closely with the staff on the implementation of standard operating policies and procedures designed to accommodate the rapid growth objectives of our organization.
• Develop awesome partnerships in your community to develop awareness
• Cleaning off the sauna suites and laundry of towels after every session
• Maintaining a clean studio at all times, both front of house, sauna suites and back of house.
• Exhibit leadership by mentoring sales associates to provide high level customer service and perform all assigned duties
• Responsible for supporting all studio-level purchasing, receiving, and supply inventory.

BENEFITS

• Paid training
• Medical/Dental/Vision
• Friendly atmosphere
• Room for growth
• Free SweatHouz membership

Requirements

QUALIFICATIONS AND SKILLS

• College Degree
• At least 1 year prior management experience, preferably in a spa, salon, or health + fitness facility.
• 3-5 years membership sales and customer service experience is required.
• Strong leadership experience (coaching, developing, or mentoring individuals with examples of success stories is a huge plus)
• A LOVE for customer service (making people happy!)
• Experience with MindBody or a similar CRM / POS is a plus.
• Strong communication skills - must be able to set clear expectations and give/receive feedback clearly and effectively.
• Must be highly organized with the ability to prioritize multiple tasks in the moment.
• Important to possess a passion for the SweatHouz brand.
• Able to work a non-traditional schedule.
• A chance to work in a truly team-oriented and supportive environment.