Assistant Studio Manager

Sweathouz; Charleston (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid training

Medical/Dental/Vision

Friendly atmosphere

Room for growth

Free SweatHouz membership

Job summary

SweatHouz is seeking a proactive Studio Manager or Senior Associate to lead membership sales and guest experience in our Charleston studio. You will work with the Studio Manager and team to meet sales goals, coach staff, and uphold SweatHouz standards of hospitality.

Experience in a spa or health/fitness facility, strong communication, organization, and a passion for customer service are essential. This role offers growth opportunities and a supportive team environment.

Qualifications

• College degree required.
• 1 year+ of management experience, preferably in a spa/salon/fitness setting.
• 3–5 years of membership sales and customer service experience required.
• Strong leadership with coaching/mentoring experience is a plus.
• Excellent customer service mindset and ability to make customers happy.

Responsibilities

• Sell memberships with the Studio Manager to hit studio sales goals.
• Provide high-level customer service and hospitality to SweatHouz clients.
• Lead and coach studio staff to deliver personable, client-oriented service.
• Maintain studio culture and assist in implementing policies for growth.
• Support studio purchasing, receiving, and inventory management.

Skills

Leadership

Customer service

Communication

Organization

Prioritization

CRM/POS experience

Education

College degree

Tools

MindBody

Job description

Description

• Communicate and exude SweatHouz Brand principles in everything you do.
• Sell memberships alongside the Studio Manager and your team to achieve studio specific goals.
• Provide high-level customer service and exceptional hospitality to SweatHouz clients, handling client issues and concerns in a positive and timely manner.
• Guest Experience and Retention: We strive to create a studio experience that will excite people about their first time and encourage their continued loyalty.
• Help train, motivate, direct, coach and evaluate all studio staff, creating and maintaining a team that is highly personable, client-oriented and committed to achieving and exceeding both the studio and company sales goals.
• Maintain the SweatHouz distinct culture and community.
• Work closely with the staff on the implementation of standard operating policies and procedures designed to accommodate the rapid growth objectives of our organization.
• Develop awesome partnerships in your community to develop awareness
• Cleaning off the sauna suites and laundry of towels after every session
• Maintaining a clean studio at all times, both front of house, sauna suites and back of house.
• Exhibit leadership by mentoring sales associates to provide high level customer service and perform all assigned duties
• Responsible for supporting all studio-level purchasing, receiving, and supply inventory.

BENEFITS

• Paid training
• Medical/Dental/Vision
• Friendly atmosphere
• Room for growth
• Free SweatHouz membership

Requirements

QUALIFICATIONS AND SKILLS

• College Degree
• At least 1 year prior management experience, preferably in a spa, salon, or health + fitness facility.
• 3-5 years membership sales and customer service experience is required.
• Strong leadership experience (coaching, developing, or mentoring individuals with examples of success stories is a huge plus)
• A LOVE for customer service (making people happy!)
• Experience with MindBody or a similar CRM / POS is a plus.
• Strong communication skills - must be able to set clear expectations and give/receive feedback clearly and effectively.
• Must be highly organized with the ability to prioritize multiple tasks in the moment.
• Important to possess a passion for the SweatHouz brand.
• Able to work a non-traditional schedule.
• A chance to work in a truly team-oriented and supportive environment.