Assistant Store Manager - Wynnewood Village, Dallas, TX

James Avery Artisan Jewelry; Dallas (TX); Vor Ort; USD 36.000 - 52.000; Vollzeit

Zusammenfassung

James Avery Artisan Jewelry in Dallas, TX is seeking an Assistant Store Manager to support the Store Manager in delivering exceptional customer experiences and driving store performance at Wynnewood Village.

You will help recruit, train, and develop associates, lead on-floor sales initiatives, manage operations, and uphold our brand standards to grow traffic and profitability. This is a full-time hourly management role offering a collaborative environment and opportunities for career growth.

Qualifikationen

• Genuine passion for providing exceptional customer service and developing customer relationships.
• Demonstrated ability to delegate effectively and to deliver feedback with a positive approach.
• Proven ability to execute with consistency in a fast-paced environment; strong problem-solving under pressure.

Aufgaben

• Works with Retail Store Manager to cultivate a positive work environment.
• Assists in recruiting, hiring, and employee training.
• Acts as a brand ambassador and develops relationships to drive brand awareness and store traffic.
• Assists with inventory management, scheduling, payroll, BOPIS, Ship by Store and budgets to increase profitability.
• Leads by example, follows all processes and looks for ways to streamline operations.
• Acts as the sales leader on the floor, builds customer relationships and supports the team.

Kenntnisse

Customer service

People management

Brand ambassador

Sales leadership

KPIs analysis

Ausbildung

Associate’s Degree in related field

Jobbeschreibung

The Assistant Store Manager is responsible for supporting the Store Manager in building James Avery culture, customer experience, brand awareness and store operations. Assists the Store Manager in working with associates to create a customer and product-focused sales culture to drive results and maximum profitability, while ensuring our values are at the forefront of everything we do.

This opportunity is at our Wynnewood Village location in Dallas, TX.

This is a Full-Time hourly management position.

WHAT YOU WILL DO:

• Works with Retail Store Manager to cultivate a positive uplifting work environment.
• Assists the store manager in recruiting, hiring, and employee training and development.
• Acts as a brand ambassador in the store and in the community; develops and maintains key relationships that will help drive brand awareness, support, and increase store traffic.
• Assists Retail Store Manager w/critical operations such as inventory management, scheduling, payroll, BOPIS, Ship by Store and supply budgets to increase profitability.
• Leads by example, following all processes, procedures, policies, and standards as set forth by the store manager and the company; proactively look for and suggest ways we can streamline, improve, and work more efficiently.
• Acts as the sales leader in the store, maintaining a strong presence on the floor to build strong relationships with customers, support and develop the team, and increase revenue.
• Facilitates knowledge-sharing and training as needed.
• Ensures the store is properly maintained and kept clean and organized to provide a great shopping experience for customers and inspiring workplace for team member.
• Analyzes sales reports and KPIs to determine the needs of the business; In partnership with Store Manager, executes in store business and sales strategies.
• Promotes an inclusive, collaborative approach to problem solving.
• Models, teaches, and promotes the GUEST principles and standards.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, in store service, returns and exchanges, and other applicable operations.
• In partnership with SM, resolves human resources issues in a timely and effective manner.
• Collaborates with team, both departmental and cross functional to build positive working relationships and establish a high level of trust and credibility throughout the organization.
• Assists in developing plans to effectively lead/participate in special events and promotions.
• Consistently demonstrates strong written and verbal communication with attention to detail and a high degree of organization.
• Performs other duties as assigned.

WHAT YOU WILL NEED:

• Associate’s Degree in a related field and two years retail experience; or equivalent combination of education/experience.
• Genuine passion for providing exceptional customer service and developing customer relationships.
• Demonstrated ability to delegate effectively and to deliver performance feedback and guidance with a positive, empowering approach.
• Proven ability to execute with consistent delivery and reprioritize in a fast-paced, ever-changing environment. Strong problem-solving skills and a positive attitude under pressure.
• Exceptional organizational and communication skills.
• A strong ability to build cross-functional partnerships and work collaboratively.
• Must be able to multi-task in a fast-paced environment.