Assistant Store Manager - Barton Creek - Austin, TX.

James Avery Artisan Jewelry; Austin (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

James Avery Artisan Jewelry is seeking an Assistant Store Manager in Barton Creek Square Mall, Austin, TX. This full-time hourly management role supports the Store Manager to foster a customer- and product-focused sales culture, maintain brand standards, and drive profitability.

You will assist with recruiting, training, scheduling, inventory, payroll, and promotions, while leading by example on the shop floor and keeping the store organized for a great customer experience.

Qualifications

• Associate’s Degree or equivalent combination of education and retail experience.
• Demonstrated customer service experience and relationship-building ability.
• Strong delegation and performance-feedback skills.
• Ability to adapt in a fast-paced, changing environment.
• Excellent organizational and communication skills.
• Ability to work collaboratively across teams.
• Capacity to multi-task in a retail setting.

Responsibilities

• Work with Store Manager to cultivate a positive work environment.
• Assist in recruiting, hiring, and training employees.
• Act as brand ambassador to build relationships and traffic.
• Support inventory, scheduling, payroll, and store budgets.
• Lead by example and improve processes for efficiency.
• Maintain customer relations and increase store revenue.
• Share knowledge through training and ensure clean, organized store.
• Analyze sales data and help execute sales strategies.
• Resolve customer concerns promptly.
• Collaborate with teams to build trust and support promotions.
• Support events and promotions planning.

Skills

Customer service

Relationship building

Delegation

Feedback delivery

Problem solving

Organization

Communication

Cross-functional collaboration

Multi-tasking

Education

Associates degree or equivalent

Job description

The Assistant Store Manager is responsible for supporting the Store Manager in building James Avery culture, customer experience, brand awareness and store operations. Assists the Store Manager in working with associates to create a customer and product-focused sales culture to drive results and maximum profitability, while ensuring our values are at the forefront of everything we do.

This opportunity is at our Barton Creek Square Mall location in Austin, TX.

This is a Full-Time hourly management position.

WHAT YOU WILL DO:

• Works with Retail Store Manager to cultivate a positive uplifting work environment.
• Assists the store manager in recruiting, hiring, and employee training and development.
• Acts as a brand ambassador in the store and in the community; develops and maintains key relationships that will help drive brand awareness, support, and increase store traffic.
• Assists Retail Store Manager w/critical operations such as inventory management, scheduling, payroll, BOPIS, Ship by Store and supply budgets to increase profitability.
• Leads by example, following all processes, procedures, policies, and standards as set forth by the store manager and the company; proactively look for and suggest ways we can streamline, improve, and work more efficiently.
• Acts as the sales leader in the store, maintaining a strong presence on the floor to build strong relationships with customers, support and develop the team, and increase revenue.
• Facilitates knowledge-sharing and training as needed.
• Ensures the store is properly maintained and kept clean and organized to provide a great shopping experience for customers and inspiring workplace for team member.
• Analyzes sales reports and KPIs to determine the needs of the business; In partnership with Store Manager, executes in store business and sales strategies.
• Promotes an inclusive, collaborative approach to problem solving.
• Models, teaches, and promotes the GUEST principles and standards.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, in store service, returns and exchanges, and other applicable operations.
• In partnership with SM, resolves human resources issues in a timely and effective manner.
• Collaborates with team, both departmental and cross functional to build positive working relationships and establish a high level of trust and credibility throughout the organization.
• Assists in developing plans to effectively lead/participate in special events and promotions.
• Consistently demonstrates strong written and verbal communication with attention to detail and a high degree of organization.
• Performs other duties as assigned.

WHAT YOU WILL NEED:

• Associate’s Degree in a related field and two years retail experience; or equivalent combination of education/experience.
• Genuine passion for providing exceptional customer service and developing customer relationships.
• Demonstrated ability to delegate effectively and to deliver performance feedback and guidance with a positive, empowering approach.
• Proven ability to execute with consistent delivery and reprioritize in a fast-paced, ever-changing environment. Strong problem-solving skills and a positive attitude under pressure.
• Exceptional organizational and communication skills.
• A strong ability to build cross-functional partnerships and work collaboratively.
• Must be able to multi-task in a fast-paced environment.