Assistant Store Manager: Pasadena, MD

Costello's Ace Hardware; Pasadena (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

Costello's Ace Hardware in Pasadena, Maryland, is seeking an Assistant Store Manager to support daily operations. This role includes leading staff, ensuring customer satisfaction, and achieving sales goals.

Suitable candidates will have at least 2 years of retail experience, preferably in management, and must exhibit strong leadership and customer service skills. The role requires flexibility in working hours and offers an opportunity to foster a productive retail environment.

Qualifications

• Minimum of 2 years of experience in a retail environment, supervisory or management role preferred.
• Proven track record of achieving sales targets and managing a team.

Responsibilities

• Assist the Store Manager in overseeing store operations, including inventory management.
• Ensure sales targets are met by implementing effective strategies.
• Provide exceptional customer service and resolve inquiries.
• Support recruitment and training of store staff.
• Maintain store cleanliness and organization.
• Plan promotional events with the Store Manager.
• Monitor stock levels and coordinate with suppliers.
• Analyze sales data for growth opportunities.
• Encourage teamwork and collaboration among staff.
• Act as a point of contact in the Store Manager's absence.

Skills

Leadership skills

Customer service skills

Retail management software proficiency

Organizational skills

Communication skills

Data analysis

Multitasking abilities

Education

High school diploma or equivalent; associate degree preferred

Tools

Microsoft Office Suite

Job description

Job Purpose

The Assistant Store Manager at Costellos Ace plays a crucial role in supporting the Store Manager in the daily operations of the store. This position is responsible for ensuring excellent customer service, maintaining store standards, and driving sales to meet company goals. The Assistant Store Manager is expected to lead by example, fostering a positive work environment and motivating staff to achieve their best performance.

Key Responsibilities

• Assist the Store Manager in overseeing all aspects of store operations, including inventory management, staff scheduling, and customer service.
• Ensure that the store meets its sales targets by implementing effective sales strategies and monitoring performance metrics.
• Provide exceptional customer service, addressing customer inquiries and resolving issues promptly and professionally.
• Support the recruitment, training, and development of store staff to ensure a skilled and motivated team.
• Maintain store standards by ensuring cleanliness, organization, and adherence to company policies and procedures.
• Collaborate with the Store Manager to plan and execute promotional events and marketing initiatives.
• Monitor stock levels and coordinate with suppliers to ensure timely replenishment of inventory.
• Analyze sales data to identify trends and opportunities for growth, providing insights and recommendations to the Store Manager.
• Foster a positive and inclusive work environment, encouraging teamwork and collaboration among staff members.
• Act as a point of contact in the absence of the Store Manager, ensuring continuity in store operations.

Required Education

• High school diploma or equivalent; an associate degree in business or related field is preferred.

Required Experience

• Minimum of 2 years of experience in a retail environment, preferably in a supervisory or management role.
• Proven track record of achieving sales targets and managing a team effectively.
• Experience in inventory management and operational procedures within a retail setting.

Required Skills And Abilities

• Strong leadership skills with the ability to motivate and develop team members.
• Excellent customer service skills with a focus on enhancing the customer experience.
• Proficient in using retail management software and Microsoft Office Suite.
• Strong organizational and multitasking abilities to manage store operations efficiently.
• Effective communication skills, both verbal and written, to interact with staff and customers.
• Ability to analyze sales data and develop strategies to improve store performance.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.