Assistant Store Manager - The Prudential Center

Cole Haan; Boston (MA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Employee discount

401k match

Job summary

Cole Haan in Boston, MA seeks an Assistant Store Manager to help drive sales and profitability while fostering a positive team culture. You will implement strategic direction, coach staff, recruit and train, manage operations, and ensure superior customer service and visual standards.

The role requires strong leadership, retail experience, and flexibility to work varied shifts, including nights and weekends. Medical benefits, 401k, and employee discounts are offered.

Qualifications

• Full-Time Position
• College degree preferred or related field experience
• Candidates must be at least 18 years of age
• Retail management experience preferred
• Must have open availability and the ability to work a flexible schedule to meet the demands of a retail business
• Must have an independent work ethic, time management skills, and personal accountability
• Knowledge in driving sales, business acumen, customer service, merchandising, inventory control, and loss prevention
• Demonstrated ability to lead a team to coordinate operational tasks, including receiving shipment and maintain store cleanliness
• Able to coordinate and manage a team to accomplish multiple tasks in a fast-paced environment
• Knowledge in staffing, coaching, counseling, training, and development
• Demonstrated ability to support a team-oriented environment
• Able to effectively communicate in verbal and written English
• Strong computer skills including POS Systems and Microsoft Office
• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time
• Ability to lift, push, and pull up to 25-50 pounds occasionally

Responsibilities

• Assist in directing all in-store activities to achieve sales and profitability targets
• Support implementation of strategic direction to achieve objectives
• Coach and develop staff to meet goals
• Recruit, hire, training, and build a talent pipeline
• Address performance issues using company tools
• Deliver extraordinary customer service through the store team
• Maintain visual merchandising standards
• Communicate customer, market, and product feedback
• Achieve operational objectives including loss prevention, health and safety
• Ensure compliance with company policies and procedures

Skills

Retail management

Customer service

Time management

Leadership

English communication

POS systems

Microsoft Office

Education

College degree preferred

Tools

POS Systems

Microsoft Office

Job description

Assists in the direction of all in-store activities to achieve sales and profitability targets, and to ensure long-term business growth in accordance with company philosophy and established policies and procedures. The assistant store manager will support the implementation of the strategic direction of their store location to achieve all objectives and projects assigned by Cole Haan while maintaining a healthy team culture and store environment.

Core Accountabilities

• Drive financial growth by achieving sales and key KPI goals
• Exceed store EBITDA budget through responsibly managing payroll, supplies, and facilities
• Coach and develop staff to exceed individual and store goals

Build a Dedicated And Good-natured Team

• Support and maintain a positive store environment by leading and developing a quality store team
• Assists in recruiting, hiring, training, and building a talent pipeline
• Urgently address and partner on performance issues using the Company tools

Create a culture of customer obsession that caters to the extraordinary achiever

• Deliver extraordinary customer service through your store team
• Execute and maintain visual merchandising standards consistent with company expectations
• Consistently communicate customer, market, and product feedback

Deliver Operational Consistency

• Achieve all operational objectives with regards to loss prevention, health, and safety
• Supports the team to ensure compliance of all company policies and procedures

As an Equal Opportunity Employer, Cole Haan is committed to meeting the spirit as well as the letter of the law. We have been, and continue to be, committed to Equal Opportunity Employment and equal treatment of all qualified individuals -- regardless of race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, veteran status, disability, or any other factors that are not job related.

Requirements

• Full-Time Position
• College degree preferred or related field experience
• Candidates must be at least 18 years of age
• Retail management experience preferred
• Must have open availability and the ability to work a flexible schedule to meet the demands of a retail business, which may include nights, weekends, and holidays based on business needs
• Must have an independent work ethic, time management skills, and personal accountability
• Knowledge in driving sales, business acumen, customer service, merchandising, inventory control, and loss prevention
• Demonstrated ability to lead a team to coordinate operational tasks, including receiving shipment and maintain store cleanliness; will participate in those tasks when additional support is needed
• Able to coordinate and manage a team to accomplish multiple tasks in a fast-paced environment
• Knowledge in staffing, coaching, counseling, training, and development
• Demonstrated ability to support a team-oriented environment
• Able to effectively communicate in verbal and written EnglishStrong computer skills including POS Systems and Microsoft Office
• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time, including repetitive use of upper extremities
• Ability to lift, push, and pull up to 25-50 pounds occasionally

State Specific Wage Information

Rate of pay dependent upon candidates' relevant skills, experience, and location. Pay Range $23.00 - $30.00

Wage Info

Rate of pay dependent upon candidates' relevant skills, experience, and location. Pay Range $23.00 - $30.00

Benefits

FT Role-ASM/SM: Medical/vision/dental/life/disability insurance. 401k, employer match, paid vacation, paid holidays, sick pay up to 80 hours in a plan year, and employee discount