Assistant Store Manager - Store 1666

Monro; Los Altos (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Performance based incentives

Paid vacation and holidays

Reimbursement for ASE Certifications

401k eligibility immediately upon hire

Healthcare, Vision, and Dental

Job summary

A leading automotive retail service provider in Los Altos is looking for an Assistant Manager to oversee store operations. In this full-time role, you will lead a team to deliver exceptional customer service and meet sales goals. The ideal candidate will have a strong background in retail management with at least two years of experience, along with communication skills to manage guest expectations effectively. Benefits include performance incentives and healthcare coverage.

Qualifications

• Minimum of two years retail experience or equivalent.
• Ability to work flexible hours, including weekends and holidays.
• Must possess a current valid driver’s license.

Responsibilities

• Schedule guest appointments efficiently for vehicle services.
• Help achieve sales goals by informing and recommending products.
• Assist in managing inventory and maintaining store cleanliness.
• Ensure adherence to safety standards and company policies.

Skills

Retail experience

Team management

Customer service

Problem-solving

Communication skills

Education

High School Diploma or equivalent

Tools

ASE Certifications

State Inspection License

Job description

The Assistant Manager role is a full-time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Assistant Manager is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monro’s performance and profitability goals. This position is expected to ensure that all teammates deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality.

Benefits

• Performance based incentives
• Paid vacation and holidays for Full-Time Teammates
• Reimbursement for ASE Certifications
• 401k eligibility immediately upon hire
• Healthcare, Vision, and Dental for Full time teammates
• Employee Access Perks
• Career Advancement Opportunities

Responsibilities

• Schedule guest appointments for the most effective optimization of technician abilities in the efficient and timely completion of vehicle services/repairs.
• Help achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions. Attend to all guest needs in areas of sales, service, complaints, and adjustments. Build guest relationships to maximize customer satisfaction, loyalty, and retention.
• Assist technicians in conveying repair and service needs to guests. Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
• Assist with inventory management to include the oversight of pulling of tires and parts, unloading and stocking inventory. Provide direction and oversight to other technicians and assist where needed with services/repairs.
• Assist in organizing the store’s workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation.
• Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
• Perform Store Manager functions as business needs dictate.
• Perform other duties as assigned and required by direct supervisor.

Qualifications

• High School Diploma or equivalent
• Minimum of two years retail experience, or the equivalent combination of education and experience.
• Ability to work flexible hours, days, evenings, weekends, and holidays.
• ASE certification and State Inspection License (where applicable) preferred.
• Ability to influence and motivate a team to achieve set goals and objectives.
• Ability to problem solve, manage inventory, merchandising, and customer service.
• Communications skills to effectively communicate with teammates and guests.
• Complete all Monro required training with the guidelines and timing provided.
• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)