Store Manager - Store 729

Monro Muffler Brake Inc.; Pikesville (MD); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Performance based incentives

Paid vacation and holidays for Full-Time Teammates

Reimbursement for ASE Certifications

401k eligibility immediately upon hire

Healthcare, Vision, and Dental for Full-time teammates

Career Advancement Opportunities

Job summary

Monro Muffler Brake Inc. is looking for a Store Manager in Pikesville, Maryland. The role involves providing daily leadership to the team, ensuring high levels of customer satisfaction, and driving sales performance.

The ideal candidate will have demonstrated leadership experience in a retail environment and will work to achieve sales goals while effectively managing store operations and inventory. The position offers various benefits including performance incentives and paid time off.

Qualifications

• Demonstrated leadership experience in a retail/sales environment.
• Proven ability to drive financial results while controlling costs.
• Excellent communication skills with teammates and guests.

Responsibilities

• Develop sales and technical teammates for a 5-star Guest experience.
• Ensure sales goals are achieved by assisting in sales plan development.
• Manage recruiting, hiring, training, and scheduling of teammates.

Skills

Leadership experience

Inventory management

Customer service

Education

High School Diploma or equivalent

Job description

The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing the day-to-day leadership to the store and teammates, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and service tire service centers, trusted by our guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests.

Benefits

• Performance based incentives
• Paid vacation and holidays for Full-Time Teammates
• Reimbursement for ASE Certifications
• 401k eligibility immediately upon hire
• Healthcare, Vision, and Dental for Full time teammates
• Employee Access Perks
• Career Advancement Opportunities

Responsibilities

• Develop sales and technical teammates to produce a consistent 5-star Guest experience.
• Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.
• Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
• Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
• Provide direction and oversight to other technicians and assist where needed with services/repairs.
• Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
• Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
• Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
• Audit courtesy inspections performed by teammates.
• Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
• Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs.
• Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
• Attend to all guest needs in areas of sales, service, complaints, and adjustments.
• Build guest relationships to maximize customer satisfaction, loyalty, and retention.
• Assist teammates in conveying repair and service needs to guests.
• Understand and adhere to company policies and procedures, Governmental standards including environmental codes, and ASNI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
• Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
• Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.
• Perform other duties as assigned and required.

Qualifications

• High School Diploma or equivalent.
• Demonstrated leadership experience in a retail/sales environment.
• Proven ability to manage, drive and deliver financial results while controlling costs.
• Ability to influence and motivate a team to achieve set goals and objectives.
• Ability to problem solve, manage inventory, merchandising, and customer service.
• Communications skills to effectively communicate with teammates and guests.
• Complete all Monro required training with the guidelines and timing provided.
• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)