Assistant Store Manager

Goodwill NCW Jobs; Appleton (WI); On-site; USD 50,000 - 80,000; Full time

Job summary

Goodwill NCW in Appleton, WI is seeking an organized and motivated Store Team Leader to oversee donation flow, sales floor operations, and staff development at the Darboy Store.

You will lead hiring, onboarding, training, and performance management, while ensuring customer-centered service, efficient processes, and achievement of store goals in a dynamic nonprofit retail environment.

Qualifications

• High School diploma or equivalent preferred.
• 4+ years of leadership experience preferred.
• Excellent time management and prioritization skills and the ability to work through multiple tasks simultaneously under time constraints.
• Excellent communication, customer service and attention to detail.
• Excellent problem-solving and decision-making skills.

Responsibilities

• Oversees the donation door to store floor process, ensuring proper stewardship of all donations and a customer-centric experience for shoppers.
• Assists in leadership in store operations, including talent management: hiring, onboarding, training, performance management, mentoring and development.
• Supports in executing business strategies to meet or exceed forecasted sales and production plans and helps deliver financial and operational goals.
• Maintains store standards for presentation, organization, facility layout, quality control, safety, and policies.
• Leads change management through planning, communication, and coaching.

Skills

Leadership experience

Time management

Communication skills

Tech literacy

Reporting & dashboards

Driver's license

Travel to other locations

Flexible schedule

Attention to detail

Education

High School diploma or equivalent

Tools

Word

Excel

PowerPoint

SharePoint

Outlook

Job description

Job Details

Job Location: Darboy Store - Appleton, WI 54915

Position Type: Full Time

Job Shift: Full Time

Who We Are:

Goodwill NCW is a nonprofit organization with 28 retail stores across north-central Wisconsin. We are proud of the life-transforming impact we make in our communities and to our planet with the help of our donors and shoppers. Together, we bring our values to life, power our mission of elevating people by eliminating barriers to employment and transform lives through skill building for sustained employment and improved financial stability. Our unwavering commitment to addressing the unique needs of our communities drives us to continuously evolve.

What You’ll Get To Do:

• Provides oversight, guidance, and support to team members and leaders as directed by the Store Manager and Regional Manager.
• Oversees the donation door to store floor process, ensuring proper stewardship of all donations and creating a customer-centric experience for our shoppers.
• Assumes leadership in store operational aspects such as talent management; including hiring, onboarding, training, performance management, mentoring and development to build a high performing team and strong bench strength as directed by the Store Manager.
• Assists in executing business strategies to ensure store is meeting or exceeding their forecasted sales and production plans. Responsible for assisting in the delivery of the financial and operational goals in assigned store, including people, sales, staffing, scheduling, payroll, store growth, expenses, mission integration, budgeting, and safety as assigned.
• Assists in the execution and sustainment of department standard operating procedures to maintain standards of store presentation, organization, facility layout and maintenance, quality control, safety standards, and all organizational policies and procedures.
• Manages change through effective planning, communication, and coaching.
• Maintains a consistent presence through the store, engaging and seeking feedback from team members.
• Assists with ensuring regulatory compliance, conducts facility and equipment audits, and promotes safe work practices aligned with safety standards.
• Executes, at the direction of the Store Manager and Regional Manager, marketing, advertising, and communication strategies and works with community members on mission awareness and advancement.
• Manages a broad range of retail activities, including scheduling, opening/closing procedures, production efficiency and volume, store cleanliness, store safety and security operational procedures, and driving performance metrics, while ensuring completion of the leader checklists and team communications.
• Leads team through hiring, onboarding, training, performance management, mentoring and development of team members to create a high performing team including cross training of skills.
• Other duties as assigned.

Qualifications

• High School diploma or equivalent preferred.
• 4+ years of leadership experience preferred.
• Excellent time management and prioritization skills and the ability to work through multiple tasks simultaneously under time constraints.
• Excellent communication, customer service and attention to detail.
• Excellent problem-solving and decision-making skills.
• At least a basic level of competency with Word, Excel, PowerPoint, SharePoint and Outlook.
• Experience with reporting and dashboard tools.
• Ability to maintain confidentiality.
• A valid driver’s license with an acceptable driving record and the ability to travel to other locations is required.
• Ability to work a flexible schedule, including holidays, evenings, and weekends, with regular and timely attendance in accordance with the assigned work schedule.

Work Environment:

The physical demands described here are representative of those that must be met by a team member to successfully perform the key functions of this job.

• Work is performed primarily in a standard retail backroom or warehouse environment with extensive team member contact and frequent interruptions.
• Primary function requires sufficient physical ability to repetitively:
• Sit or stand for prolonged periods of time (up to 8 hours)
• Independently twist, lift, carry, push or pull moderate (10 pounds) to heavy (25 pounds) of weight; using a team lift for objects weighing over 25 pounds.
• Reach (approximately 54 inches).
• Frequently stoop, bend, kneel, crouch.
• Sufficient hand and finger dexterity to perform detailed tasks.
• Verbally communicate to exchange information.