Assistant Store Manager - Soma

Chico's FAS, Inc. - Retail; Mount Pleasant (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Manager, where you will support a dynamic team in delivering exceptional customer experiences. This role involves managing sales operations and fostering a high-performance culture while ensuring compliance with operational standards. You'll have the opportunity to motivate and inspire your team, develop their skills, and drive sales goals. If you're passionate about retail and customer service, this position offers a chance to grow within a supportive and innovative environment.

Qualifications

• 2+ years of retail management experience preferred.
• Excellent communication and customer service skills required.

Responsibilities

• Support the Store Manager in managing sales operations and customer experiences.
• Train and coach staff on product knowledge and sales techniques.

Skills

Customer Service Skills

Sales Leadership

Communication Skills

Organizational Skills

Multitasking Abilities

Problem-Solving Skills

Education

High School Diploma

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Assistant Store Manager supports the Store Manager in fostering a customer and product-focused sales environment. This role involves managing sales operations, asset protection, and human resources to ensure excellent customer experiences and maximum profitability. We love what we do and believe our teams make us the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

1. Analyze sales reports and KPIs to identify business needs; collaborate with the Store Manager to execute sales strategies.
2. Set clear expectations and hold the team accountable for brand, performance, and behavior standards.
3. Manage payroll and supply budgets.
4. Oversee operational activities like scheduling, inventory, opening/closing duties, and merchandise flow.
5. Handle financial activities including cash handling, price changes, and register transactions accurately.
6. Ensure compliance with laws, loss prevention policies, and operating procedures; train associates accordingly.
7. Manage inventory receipt, dispatch, replenishment, and physical inventories.
8. Maintain visual presentation, organization, and facility standards.
9. Develop a high-performance sales culture and motivate the team to meet sales goals.
10. Train and coach staff on product knowledge, sales techniques, and fulfillments.

Building High Performing Teams

1. Motivate and inspire the team, fostering a shared vision and core values.
2. Promote inclusive problem-solving and effective communication.
3. Seek personal development and feedback to enhance leadership skills.

Customer Experience

1. Promote MAPS principles for exceptional service and omni-channel experience.
2. Utilize sales techniques and product knowledge to assist customers.
3. Resolve customer concerns promptly.
4. Ensure efficient register operations and maintain customer communication through rewards and sign-ups.

Talent Management

1. Assist in recruiting, hiring, and developing a high-performing team.
2. Implement and follow up on training programs.
3. Evaluate and coach team performance.
4. Address HR issues promptly and effectively.
5. Recognize and reward outstanding employee performance.
6. Ensure adherence to employment policies.
7. Perform other duties as assigned, which may vary by brand.

QUALIFICATIONS:

• High School diploma or equivalent
• 2+ years retail management experience preferred
• Must be 18 or older
• Excellent communication skills
• Ability to learn and adapt to company technology
• Proven customer service and sales leadership skills
• Strong organizational and multitasking abilities
• Leadership, training, and team-building skills
• Knowledge of store operations
• Effective communication with customers and staff
• Reliable attendance and flexible work schedule, including nights, weekends, and holidays

PHYSICAL REQUIREMENTS:

• Constant walking and standing (67-100% of shift)
• Occasional lifting up to 50 lbs.
• Frequent climbing (34-66% of shift)

We welcome applications from all candidates, including those requiring accommodations. For assistance, contact your local Store Manager. Our location: 5378 Mount Pleasant Towne Center.

Chico’s FAS, Inc. is an equal opportunity employer and prohibits discrimination based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity, military service, veteran status, or any other protected category.