Assistant Store Manager - Soma

Chico's FAS, Inc.; Franklin (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Manager, where you'll support a dynamic team focused on customer satisfaction and sales excellence. This role involves managing daily operations, training staff, and ensuring compliance with company policies. You'll foster a high-performance culture while motivating your team to achieve goals. With opportunities for personal development and a commitment to inclusivity, this is a chance to grow in a vibrant retail environment. If you're passionate about retail and customer service, this position offers a fulfilling career path.

Qualifications

• 2+ years of retail management experience preferred.
• Strong organizational and multi-tasking abilities.
• Excellent communication and leadership skills.

Responsibilities

• Support Store Manager in sales operations and customer experience.
• Manage inventory, payroll, and operational activities.
• Train and coach staff on product knowledge and sales techniques.

Skills

Retail Management

Customer Service

Communication Skills

Organizational Skills

Leadership Skills

Multi-tasking

Education

High School Diploma

Job description

Join to apply for the Assistant Store Manager - Soma role at Chico's FAS, Inc.

Come lead with us at 1800 Galleria Blvd, Suite 1280, Franklin, TN

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

Position Objective

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, managing sales operations, asset protection, and human resources functions to ensure a great customer experience and maximum profitability. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

Functional Responsibilities

Performance Culture

• Analyzes sales reports and KPIs to determine business needs; executes in-store business and sales strategies in partnership with the Store Manager.
• Establishes and communicates clear expectations, holding the team and themselves accountable for achieving brand, performance, and behavior standards.
• Controls payroll and supply budgets.
• Performs operational activities such as scheduling, audits, inventory, opening/closing duties, timesheet review, and merchandise flow.
• Handles financial activities including cash handling, price changes, and register transactions in accordance with policies.
• Ensures compliance with laws, loss prevention policies, and operating procedures; conducts associate training on controls.
• Manages inventory receipt, dispatch, replenishment, and physical inventories.
• Maintains visual presentation, organization, and facility standards.
• Develops a high-performance culture, motivating the sales team to meet goals.
• Trains and coaches staff on product knowledge and sales techniques.

Building High Performing Teams

• Motivates and inspires the team, fostering shared vision and core values.
• Encourages an inclusive, collaborative approach to problem-solving.
• Communicates effectively with the team and Store Manager to lead positive change.
• Seeks personal development and feedback to enhance leadership skills.

Customer Experience

• Promotes MAPS principles for personal service and omni-channel experience.
• Utilizes sales techniques and product knowledge to enhance customer experience.
• Resolves customer concerns promptly.
• Ensures efficient register operations and adherence to payment policies.
• Maintains ongoing customer communication and rewards programs.

Talent

• Assists in recruiting, hiring, and developing the team.
• Supports training programs and assesses performance.
• Resolves HR issues in partnership with the Store Manager.
• Recognizes and rewards outstanding employee performance.
• Ensures adherence to employment policies.

Qualifications

• High School diploma or equivalent
• 2+ years of retail management experience preferred
• Must be 18 or older
• Excellent communication skills
• Ability to learn company technology
• Proven customer service and leadership skills
• Strong organizational and multi-tasking abilities
• Knowledge of store operations
• Ability to work flexible hours including nights, weekends, and holidays

Physical Requirements

• Constant walking/standing (67-100%)
• Occasional lifting up to 50 lbs. (1-33%)
• Frequent climbing (34-66%)

We are always accepting applications for top talent. You may apply at any time; some duties may vary by brand. Accommodation is available for applicants with disabilities. For assistance, contact your local Store Manager.

Address: 5074 Cool Springs Galleria

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, age, gender, or other protected categories.